Partner Technical Manager Berlin / Cologne / Frankfurt / Hamburg / Munich / SAP

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today\’s overwhelming digital world. Through WalkMe\’s guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Partner Technical Manager is responsible for developing high quality WalkMe delivery partners. We\’re looking for someone passionate about web and mobile technologies, and able to configure and customize complex IT systems. You will engage with our Partners to assess their technical competency, and provide ongoing deployment and delivery enablement and support. You will become both a Digital Adoption and WalkMe product expert. The Partner Technical Manager will report to the Director of A&C Solution Consulting, EMEA.

What you\’ll own

• Oversee the technical execution of multiple concurrently running “Coaching” projects, managing scope,value, and quality.
• Conduct quality assurance audits, host technical training calls, and provide troubleshooting support for partners and their clients.
• Own resolution plan for technical project roadblocks.
• Assess and design technical-focused partner enablement programs.
• Foster collaboration with teams including Services, Technical Support, Customer Education and Sales.
• Lead and contribute to process improvement projects to further refine the partner customer lifecycle.

What you need to Succeed

• 3+ years of WalkMe professional services or related web or mobile development experience.
• A solid understanding of HTML, jQuery, CSS and website frameworks, features and technicalities.
• The ability to explain technical concepts to non-technical audiences.
• Experience providing customer facing hands-on troubleshooting and coaching demonstrations.

Our job titles may span more than one career level. The OTE range for this role is between $XXX and $XXXX. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

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