Field Support Engineer

Your missionAs a Support Engineer, your mission is to ensure that Wandelbots customers are getting the most out of Wandelbots NOVA – our robotics software platform – and their robotic applications built on our platform. You achieve that by investigating and resolving technical issues in collaboration with your colleagues, maintaining systems performance, and ensuring smooth operation, on-site and remotely. What you do Provide Level 1 and Level 2 technical support for NOVA customers Investigate, diagnose and troubleshoot issues related to NOVA\’s APIs, SDKs, applications, data services and system architecturePerform system maintenance: software updates, log analysis, and basic bug investigationWhen applicable, ensure basic support of hardware (e.g. sensors, cameras, cable management) in collaboration with Wandelbots automation engineers and/or our Wandelbots ecosystem partners and hardware vendorsCollaborate with Product, Engineering, and Customer Success colleagues for escalations and feedbackEnsure structured and detailed documentation and reporting of issues, fixes, and customer feedbackConduct on-site support at customer facilities during critical phases or escalationsHelp improve support processes to drive efficiency and customer satisfactionYour profileSolid understanding of modern software systems, APIs, and cloud platform architectures (Micro Service Containers)Knowledge of industrial automation components (e.g. sensors, PLCs, cameras)Strong problem-solving mindset and hands-on technical skillsResilience, calmness, and excellent communication skills with customers, under pressureFluent in both German and English, written and spokenDriving licenseWillingness to live in Dresden and work at the HQ during the onboarding periodTravel 50% or more of your time to customer sites. You are based and live in Stuttgart, Munich or FrankfurtYou\’re awesome if You have prior experience in field engineering or customer-facing support rolesYou have supported or worked with industrial automation systems or robotics platformsYou are experienced in industrial robotics and comfortable with Yaskawa, Kuka, ABB, and/or Fanuc controllersExperience troubleshooting Linux-based systems and containerized applicationsWhy us?Make an impactWork on an innovative, deep tech product that adds value to the robotics world and to society Become a crucial part of something new, big and exciting where you can truly make an impactOur teams inspireCross-functional communication is key. You\’ll get to know many of your 100+ colleagues. Collaborate with great people on our international teams who value knowledge sharing and unique ways of doing thingsBe authenticWork in a value-driven environment where everything may not be perfect, but we\’re working on it Your feedback is required while you receive feedback and appreciation for your workHelp othersYou can have up to 3 days of volunteer time off to help your favorite charity.Develop yourselfWe offer training and mental health opportunities so that you can develop both mentally and professionally.And there is even moreEnjoy our free lunch, snacks and drinks, team events, 30 days of annual vacation + additional rest during Christmas season until New Year. If your child gets sick, we assure that a 100% of your usual earnings will be paid while you take care of your little one.