Director of Operations Products

WM is looking for a strategic, tech-savvy Operations Products Director to accelerate enterprise change and deliver the next generation of operations-focused digital products. In this role, you'll lead cross-functional teams to design, build, and launch technology-enabled solutions that improve efficiency, strengthen standardized operating practices, and help WM operate as a world-class logistics organization.

You’ll shape the product vision, drive innovation pilots, manage the full product lifecycle, and ensure new tools land successfully with frontline teams through strong change-management leadership. This role requires deep operations expertise, strong IT and architecture acumen, and the ability to influence senior leaders across the value chain. You’ll recruit and develop a high-performing team of Operations Product Owners and guide them toward measurable business outcomes.

If you’re a curious, outcome-driven leader who thrives at the intersection of technology, operations, and enterprise adoption, this is your opportunity to make a major impact at WM.

I. Job Summary

Responsible for accelerating the rate of change across the enterprise by leading cross-functional teams to design, develop, and deliver technology-enabled products, tools, and related processes that improve Operations and drive economic and operational efficiency through innovation, agility, scalability, and reliability. Ensures delivered capabilities meet business objectives, support standardized operating practices, and help field leadership improve operations while advancing WM’s ambition to operate as a world-class logistics organization.

II. Essential Duties and Responsibilities

• Manages complex projects over long periods of time and across multiple disciplines
• Develops and communicates the product strategy, vision, and roadmap for operations-focused capabilities; identifies innovation opportunities and manages pilots that improve business operations, economic performance, scalability, and process effectiveness
• Builds implementation plan for new business ideas; responsible for the pilot, reporting, and management training
• Develops and implements an effective operations improvement and product portfolio management process, ensuring initiatives align with long-range company objectives while building strong relationships with Area Optimization Directors, Area Vice Presidents, corporate function directors, product teams, and other key stakeholders.
• Responsible for recruiting, training, and performance of Operations Product Owners (POs) to implement and sustain Operations products.
• Utilizes financial analysis software/techniques to evaluate the effectiveness of current processes.
• Ensures process implementation and improvement through direct communication and solicitation of feedback.
• Maintains awareness of competition and trends affecting the industry.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in Finance, Business Administration, Engineering or similar area of study, or in lieu of,
• High School Diploma (accredited) and 4 years relevant experience.
• 10+ years previous experience with a proven track record of continual digital product and business process improvement and innovation simultaneously meeting financial, operations and customer demands (in addition to education requirement).

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. Office located in Houston, hybrid work from home on Friday.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

ABOUT WM

WM ( WM.com ) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.