We are looking for a hands-on Technical Support Engineer to deliver full-cycle technical support for our medium & low voltage switchgear and power transformers across European markets. This role will be based in Germany or Spain, supporting European customers, EPC contractors and local partners, closely collaborating with the European sales team and HQ engineering team.
Key Responsibilities
- Pre-sales Technical Support & Tender Support Provide professional technical consultation for European customers and EPC partners. Analyze technical specifications, prepare technical proposals, datasheets and tender documents; participate in technical meetings & negotiations, clarify technical queries, and recommend suitable MV/LV switchgear and power transformer solutions to match IEC and local European grid standards.
- Project Technical Execution & On-site Service Responsible for factory acceptance test (FAT), site installation guidance, commissioning, testing, troubleshooting and fault diagnosis of switchgear and power transformerproducts across EU countries. Deliver on-site technical training for customers, installers and local partners on product assembly, operation & maintenance.
- Cross-functional Coordination & Issue Closure Act as the technical focal point between European customers and HQ R&D, manufacturing, quality teams. Collect on-site technical issues, coordinate internal resources to develop resolution plans, track progress and ensure timely closure of customer technical complaints.
- Technical Documentation & Localization Compile and localize English technical documents including product manuals, operation guides, test reports and training materials for switchgear and power transformers. Continuously update technical library to fit European market requirements.
- Market Technical Feedback & Standard Research Track European power grid standards, certification requirements and customer technical demands. Feed back market requirements and product improvement suggestions to HQ, support product iteration and local certification preparation for switchgear and power transformer products.
Qualifications & Requirements
- Bachelor's degree or above in Electrical Engineering, Power System or related electrical disciplines.
- Minimum 3-5 years technical support / application / commissioning experience in MV/LV switchgear or power transformer / power distribution equipment industry; hands-on project experience in European market is preferred.
- Fluent English for daily technical communication, able to write technical documents and conduct on-site training in English; Spanish or German language capability is a strong plus.
- Solid knowledge of IEC standards, familiar with medium/low voltage switchgear and power transformerstructure, testing, commissioning and protection principles.
- Willing to be permanently based in Germany or Spain, ready for frequent short-term business travel across EU countries for site service.
- Strong on-site problem-solving skills, good cross-cultural communication, customer-oriented mindset and ability to work under project pressure.
- Good documentation capability, able to organize technical reports and summarize field cases.
What We Offer
Competitive expatriate compensation and performance bonus, relocation & housing allowance, global career development path. You will be the core technical backbone for our European power distribution business, partnering with our European sales team to expand MV/LV switchgear and power transformer market across Europe.
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