Mitarbeiter/in Kundenservice (m/w/d)

Why weloveholidays?
At weloveholidays, we\’re on a mission to open the world to everyone, giving our customers\‘ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers\‘ personal holiday expert – the smart way to get away.

The impact you\’ll have:
The role of Customer Experience Agent is very important at loveholidays because they are the voice of the company, providing support to customers before, during and after their holidays. We believe providing great customer service will ensure that customers come back time and time again for all their package holiday requirements.
We\’re building a small team of Customer Experience Agents who are bilingual in German and English to help support customers across multiple countries. You\’ll \’learn the ropes\‘ initially by supporting our UK and Irish customers, spending time in each major customer service function to gain experience ahead of supporting customers in other geographies.
At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
The interview journey:

• TA Screening – 20 minutes
• Interview with Head of CX Germany & CX Team Lead – 1 hour

We\’re looking for people with excellent verbal and written communication in both languages, coupled with a desire to deliver great experiences for our customers and you\’ll be provided with extensive training in all areas, making you a great all-round customer service member of the team.
Skills & Experience required:

• Bilingual in German and English (C1 Level)
• Customer service experience – if it\’s in travel that\’s even better (but not a necessity)
• Strong technical abilities – you\’ll need to know your way around a laptop, using web-based applications for multiple hotel suppliers, airlines and our internal systems
• Ability to multi-task, prioritize and manage time effectively in a fast-paced environment – it\’s travel, it changes!
• Excellent verbal and written communication in English and German as well as organizational skills
• Exceptional active listening skills – we need people who are great at using empathy to put things right for our customers
• Demonstrable experience of putting yourself in the customers shoes in order to provide great customer service experiences

Perks of joining us:

Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:

• Individualised training budget for you to learn on the job and level yourself up
• Discounted holidays for you, your family and friends
• 28 days of holidays per annum
• Perkbox

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