Customer Service Specialist

Overview

In 1952, George Stephen Sr. changed the world of grilling forever when he cut a metal buoy in half, added a cooking grate and three legs – and the legendary Weber kettle was born. Since then, we\’ve been inspiring grill enthusiasts around the world. But we don’t rest on our history – we keep moving forward, constantly innovating and tirelessly shaping the grilling experience of tomorrow.

We’re looking for a proactive and detail-oriented Customer Service Specialist to support our customer service operations. In this role, you\’ll drive key service processes behind the scenes, ensuring that our agents can deliver a premium experience to consumers across Germany.

You’ll take ownership of tasks ranging from spare parts forecasting and lifecycle tracking to stock monitoring and order accuracy. This role requires a sharp analytical mind, technical curiosity, and a collaborative spirit. You’ll be part of a passionate team where your actions have a visible impact—not only in Germany, but across our entire EMEA service network.

What you’ll do

• Forecast spare parts demand using IBP, including new product launches and lifecycle updates
• Monitor stock levels, flag risks, and suggest actions (e.g. airfreight, stock transfers)
• Track and report on backorders, phase-ins/outs, and cost implications
• Manage and resolve SAP (EMORD) stuck orders and ensure order accuracy
• Reject outdated/blocked orders to keep systems clean and reliable
• Support agents and supervisors with product queries and internal coordination
• Ensure team access to technical documentation and product schematics
• Own administrative tasks related to the DACH region and continuously improve service processes
• Act as a point of contact for system-related questions and day-to-day disruptions

What you’ll bring

• Experience in customer service, ideally in a structured or technical environment
• Analytical mindset with a knack for data and process improvement
• Fluent English skills (German a strong plus)
• Confident in SAP, MS Office, CRM, Zendesk, and payment/order systems
• Experience with forecasting, lifecycle management, and project coordination
• Clear communicator with a customer-first mindset and team-oriented approach

What we offer

• A collaborative, people-focused working culture
• A visible and impactful role within our customer service ecosystem
• Room to innovate and improve key processes in a high-performing team
• Tools provided: laptop, workstation, monitors, and headset

Join us in shaping the customer journey from behind the scenes—where every process you improve helps bring joy to barbecue fans across the region.

Apply now and help us deliver premium service across Germany and beyond.