Dunning & Collection Analyst (w/m/d) in Berlin

Job Description

About IONOS

At IONOS, we don't just manage servers - we shape the digital future for more than 6.2 million customers worldwide with our solutions.

As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure - from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools.

What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises.

We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit.

Your responsibilities

As a Dunning & Collection Analyst, you are responsible for extracting, analyzing, and interpreting complex data from multiple sources to uncover patterns, trends, and insights that drive strategic improvements in our collection processes and recovery rates.

You transform raw data into actionable intelligence that informs business decisions and process optimization.

• You extract and compile data from various systems and databases to create comprehensive datasets for analysis, utilizing SQL queries and advanced Excel techniques to ensure data accuracy and completeness.
• You perform in-depth statistical and exploratory analysis to identify patterns, trends, anomalies, and correlations in customer payment behavior, delinquency rates, collection effectiveness, and dunning performance across different customer segments.
• You develop and maintain dashboards and reporting frameworks that track key performance indicators (collection rates, days sales outstanding, recovery efficiency, dunning success rates) and provide visibility into performance drivers.
• You conduct root cause analysis on collection challenges and payment failures, drilling down into data to understand why certain customer segments, payment methods, or dunning strategies underperform.
• You segment customers and cohorts based on payment behavior, risk profiles, and response patterns to enable targeted collection strategies and personalized dunning approaches.
• You propose data-driven solutions based on your findings-from process improvements and policy changes to tool enhancements-and provide quantified business cases to support implementation.
• You collaborate with collection teams, finance, and IT to validate findings, ensure data quality, and drive implementation of recommended improvements, monitoring impact through post-implementation analysis.
• You maintain comprehensive documentation of your methodologies, data sources, analysis logic, and assumptions to ensure reproducibility and knowledge sharing across teams.

You have completed a degree program in data science, mathematics, statistics, business analytics, business administration, economics, or a related quantitative field, or equivalent professional experience.

If you don't check all the boxes above, don't worry-we're looking for the right mindset, analytical drive, and willingness to learn.

Your passion for uncovering insights from data matters more than ticking every requirement.

Application Note

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.