Client Success Manager

Client Success Manager at Wellhub.

About the role

Wellhub is dedicated to enhancing workplace wellness by providing employees with a comprehensive platform that encompasses fitness, mindfulness, therapy, nutrition, and sleep resources, all accessible through a single subscription.

As a Client Success Manager, you will be responsible for nurturing relationships with large enterprise clients, guiding them from the initial implementation phase through to ongoing engagement and annual contract renewals.

This role is part of the Sales team and includes both virtual and face-to-face interactions with clients.

• Location: Munich, Germany (Hybrid, requiring at least two days per week in the office)
• Engagement: Full-time
• Team: Sales

What you'll do

• Oversee a diverse portfolio of large enterprise accounts, managing the entire client lifecycle and facilitating meetings and communications both virtually and in person.
• Establish and maintain trusted relationships with HR representatives by aligning on objectives related to employee health, engagement, and satisfaction.
• Create customized growth strategies tailored to the unique goals of each client, ensuring their specific needs are met.
• Collaborate with the Wellbeing Engagement Team to coordinate initial launches and ongoing awareness campaigns for clients.
• Share industry best practices, analyze member growth metrics, suggest effective growth tactics, and keep clients informed about product updates.
• Work closely with various internal teams, including Wellbeing Engagement, Customer Experience, Operations, User Growth Marketing, Fitness Partnerships, and Business Development, to achieve both client and company objectives.
• Analyze client data to uncover trends and develop communication strategies that enhance user participation and engagement.
• Manage the commercial aspects of your accounts, including contract renewals, expansions, and annual renegotiations.

Requirements

• Demonstrated experience in managing client relationships in a client-facing capacity.
• Ability to work collaboratively across multiple teams and creatively solve problems as they arise.
• Excellent verbal and written communication skills in both German and English.
• Comfortable juggling multiple clients and projects simultaneously while maintaining high standards.
• Proficient in data interpretation, report analysis, and applying insights to drive client success.
• Adaptable and capable of refining processes in a dynamic, fast-paced global environment.
• Nice to have
• Experience in the wellness or health industry, providing insight into client needs and expectations.
• Familiarity with CRM software and tools that enhance client relationship management.
• Previous experience in a role that required strategic account planning and negotiation skills.

Skills & tools

• Client relationship management
• Data analysis and reporting
• Cross-functional collaboration
• Contract negotiation
• Strategic account planning
• Practical notes
• Enjoy a complimentary Wellhub Gold membership, which includes access to gyms, studios, digital fitness resources, meditation, nutrition, and mental health services, with coverage for up to three family members.
• Receive a one-time reimbursement for home office setup and a monthly allowance for work-related expenses.
• Benefit from 30 days of paid vacation annually, in addition to public holidays and an extra day off to celebrate your birthday.
• Take advantage of 100% paid parental leave for all new parents, with options for extended leave and part-time return for birth parents.
• Enjoy flexible scheduling arrangements determined in collaboration with your manager, based on team needs and time zone considerations.
• Access career development opportunities through learning platforms, interactive sessions, and options for internal mobility.
• We encourage applicants who may not meet every single requirement to still apply, as we value diverse experiences and perspectives.

Join Wellhub as a Client Success Manager and play a vital role in transforming workplace wellness for employees across various organizations.

Your expertise will help shape the future of employee engagement and satisfaction, making a meaningful impact on the lives of many.

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