Japan Travel Consultant F/H

Primary Responsibilities

• Effective management of sales enquiries

• Liaise with Ops Team to handle all booking aspects, including flight ticketing, accommodation, tours, and activities. (Processing cancellations and amendments)

• Arrange and deliver top quality and complex itineraries

• Cross selling & upselling of all JE services and products

• Ensure client expectations are met, providing expert advice

• Excellent knowledge of the product offering available in the JE catalogue

• Adequate management of sales & insurance contracts

• Deliver high levels of customer service

Other Responsibilities

• Customer booking related financial activities (Processing payments, refunds, and credit notes)

• Provide expert travel advice (visa requirements, passports, etc.)

• Dealing with last minute changes

• Dealing with issues and complaints

• Editing travel documents

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