Senior Retail Training & Development Manager (m/f/d)

JOIN OUR TEAM

As Senior Retail Training & Development Manager, you will shape the future of training at Westwing Stores. You will design and roll out our innovative learning programme, create consistent training content, and act as a sparring partner for Store Managers and Store Teams. Your mission is to ensure excellent staff performance through high-frequency training in areas such as sales, storytelling, and product and brand knowledge with the goal to enable highly personal interactions, create emotional moments, and drive superior buying conversion. You will work in a performance-driven, highly dynamic, creative, and ambitious environment, reporting directly to the Director Stores and closely connected with international trainers as well as local teams. This position is permanent and based in Munich.

WHAT YOU\’LL DO

• coordinate and manage the overall training landscape for our Stores and ensure structured rollout
• design and implement learning journeys tailored to different target groups (from new joiners to senior sales staff) to ensure that Store staff offer extraordinary and personal interactions, evoke positive emotions and lead to superior conversion rates
• design and implement a mystery shopping programme to ensure our standards are met and to identify training needs
• introduce and manage training tools (Learning Management Systems), ensuring scalability and high user adoption
• create training content (e.g. modules, playbooks, toolkits) in close collaboration with experts and stakeholders
• conduct and facilitate trainings yourself (e.g. sales skills, product knowledge, coaching sessions)
• ensure measurement and reporting of training success and continuous improvement of learning formats
• collaborate with Store leaders to translate business needs into learning solutions
• build and maintain a strong trainer network, internally and externally

YOU COME WITH

• university degree in business, economics, psychology, adult education or a related field; additional certification as a business trainer or coach is a strong plus
• proven experience in Learning & Development with strong skills in learning design, creation of learning journeys, and structured content development for retail employees
• background in sales or retail with experience in conducting or facilitating training courses, ideally in a premium or luxury environment
• knowledge of e-learning, learning management platforms and state of the art training tools
• strong project management skills and experience in executing global projects
• a structured, proactive and results-driven working style with strong organisational skills
• high level of self-motivation, ownership, and drive, combined with willingness to challenge and develop yourself
• excellent communication and facilitation skills and ability to engage with different stakeholders, from sales staff to leadership
• fluency in English and German, with ability to communicate with international trainers and colleagues
• a well-established trainer network is a plus

WHY WESTWING

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:

• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
• a unique culture based on trust, support, and collaboration where we foster open communication with our biweekly Company All-Hands, feedback channels like Officevibe and regular Q&A sessions
• flexible working mode: roughly 60% remote, 40% in-office working policy
• up to 4 weeks temporary work-from-anywhere per year
• 30 days of paid vacation per year
• a beautiful, centrally located and dog-friendly office with free beverages, cafeteria with different lunch options, open spaces and sunny terrace
• 40% off Westwing Collection in our shop, 20% off all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions
• regular and legendary company and team events like Movie Nights, Oktoberfest, Summer Parties, and more
• health and wellbeing offerings including sports membership, mental health support and coaching, vaccinations, skin checkups and more
• discounted green mobility options with public transport or JobRad
• company daycare “Westwing Wichtel” next to our HQ office and cooperation with Elly & Stoffl, a multilingual daycare with several locations in Munich
• subsidized company pension scheme
• “Social Impact Day” p.a. to use for doing good for environment and/or society

ABOUT US

Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 18 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.