Sales Engineer - EMEA region (17459)

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.

• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

• The sole vendor named as Customers’ Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%.

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for the Third Consecutive Year.

• Won the Silver for Stevie\’s Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work .

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal.

What do you get to do?

• Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape.
• Lead technical discovery and prepare/deliver technical presentations explaining Whatfix products to prospects and customers.
• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition.
• Successfully manage and execute technical proof of concepts (POCs), on-site or remote.
• Represent the product to customers and at field events such as conferences, seminars, etc.
• Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.
• Respond to functional and technical elements of RFIs/RFPs.
• Convey feature input and customer requirements to Product Management teams.
• Partner with sales executives to plan, prepare, and execute on strategic deals in complex sales cycles.
• Collaborate with sales teams to understand customer requirements and provide sales support.
• Respond to technical objections and articulate the value and return on investment delivered.
• Liaise with Engineering, Product, Marketing, and Sales teams to provide consultative technical expertise for all customer needs.
• Effectively communicate and build confidence with customers across teams (Engineering, Product, Marketing, and Sales).

What you need to have/bring to the table:

• 5+ years of Technical Pre-Sales / Sales Engineering / Solutions Engineering or strong Web Development experience.
• Understanding of the fundamentals of front-end development.
• Hands-on experience with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript (ES5, ES6 and beyond).
• Bachelor\’s degree in Computer Science or a related field is strongly preferred.
• Ability to forge strong, long-lasting relationships with senior executives.
• Ability to creatively explain and present complex concepts in an understandable manner.
• Solid technical background with experience in software development and web technologies.
• Experience with implementing software products or solutions for large enterprises.
• Understanding of high-performance software and SaaS.
• Excellent presentation, written, and verbal communication skills.
• Self-motivated with strong interpersonal and problem-solving skills.
• Ability to work well in a highly dynamic team environment focused on delivering excellent customer service.
• Domestic and occasional international travel required.
• Highly Desired Skills: Familiarity with SaaS business models is a plus.

Note

• At Whatfix, we thrive on collaboration, innovation, and human connection. We believe working together in our office (five days a week) fosters open communication, builds community, fuels innovation, and helps us achieve our goals effectively.
• We strive to embody our Cultural Principles and encourage employees to demonstrate core values such as Customer First, Empathy, Transparency, Fail Fast and Scale Fast, No Hierarchies for Communication, Deep Dive and Innovate, Trust, and Ownership.

We are an equal opportunity employer and value diversity because of and not in spite of differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability.

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