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- Aufgaben: Coordinate and collaborate to manage incidents and ensure production health.
- Arbeitgeber: Join Wipro, a leading global technology company based in Zürich.
- Mitarbeitervorteile: Work in a dynamic environment with opportunities for growth and development.
- Warum dieser Job: Be at the heart of technology operations and make a real impact on incident management.
- Gewünschte Qualifikationen: Experience in IT or Finance, strong communication skills, and ITIL knowledge preferred.
- Andere Informationen: Willingness to work weekends and in-office 3 days/week is required.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
Client: Wipro Location: Zürich Job Category: Other Job Reference: 842146ae8c81 Job Views: 7 Posted: 03.03.2025 Expiry Date: 17.04.2025 Job Description: Your role: Are you at your best when coordinating and collaborating with others? Do you like to interact? As a Mission Control Support Coordination Specialist your responsibilities will be: Provide a production overview across the bank. Act as the central point of contact for the production health of technology. Proactively monitor the environment for abnormalities using telemetry and perform focused investigations when necessary. Correlate cross-stream issues/events. Run and support incident management. Manage all Severity 1 to 3 Major Incidents and provide an overview of all severity 4s, their current state, and related escalations. Track trends and abnormal volumes of severity 5s and unstructured requests. Manage severity 4 incidents that have the potential to escalate. Control and ensure the quality of incident communications. Be accountable for the content of all major incident notifications. Provide quality content for cross-stream major incident notifications. Ensure the quality and hygiene of all stream incident notifications. Run and support Mission Control Command & Control activities. Be aware of the change portfolio/activities and communicate these effectively. Understand the effect of significant Client events, financial events, and market news. Mandatory Skills: Experience with senior management interaction/collaboration. Good communication skills. Background or knowledge of ITIL, especially the incident lifecycle. Willingness to work on weekends (once/month usually) and in the office 3 days/week in Zürich. Several years of experience in IT or Finance roles for large organizations. Able to translate technical information for non-technical people. Excellent communication skills for interaction at all levels. Experience in managing IT incidents in a global, multi-stream environment is preferable. ITIL certification is desirable. Knowledge of diverse technologies is an advantage. Desired Skills: Enthusiastic with diverse skills. Analytical and Client-focused. Fluent in Business English (German is a distinct advantage). Excellent team player with a proactive, positive personality and \’can-do\‘ attitude. Able to multi-task and prioritize incidents accordingly. Experience working in an operation environment or support. #J-18808-Ljbffr
Incident Management (Mission Control) Arbeitgeber: Whatjobs
Kontaktperson:
Whatjobs HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Incident Management (Mission Control)
✨Tip Number 1
Familiarize yourself with ITIL principles, especially the incident lifecycle. This knowledge will not only help you understand the role better but also demonstrate your commitment to the field during interviews.
✨Tip Number 2
Network with professionals in the finance and IT sectors, particularly those who have experience in incident management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed incidents in a multi-stream environment. Highlighting your analytical skills and ability to communicate technical information clearly will set you apart.
✨Tip Number 4
Stay updated on current trends in technology and finance, as well as any significant events that could impact the industry. This knowledge will help you engage in meaningful conversations during the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Incident Management (Mission Control)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Incident Management (Mission Control) position. Highlight key responsibilities and required skills, such as experience with ITIL and managing IT incidents.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT or Finance roles, especially focusing on your incident management skills and any senior management interactions you've had. Use specific examples that demonstrate your ability to handle Severity 1 to 3 Major Incidents.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your proactive attitude. Mention your communication skills and ability to translate technical information for non-technical stakeholders, as these are crucial for the position.
Highlight Relevant Certifications: If you have an ITIL certification or any other relevant qualifications, make sure to include them prominently in your application. This will strengthen your candidacy and show your commitment to the field.
Wie du dich auf ein Vorstellungsgespräch bei Whatjobs vorbereitest
✨Show Your Coordination Skills
Since the role emphasizes coordination and collaboration, be prepared to share specific examples of how you've successfully managed projects or incidents in the past. Highlight your ability to work with diverse teams and stakeholders.
✨Demonstrate ITIL Knowledge
Familiarize yourself with the ITIL framework, especially the incident lifecycle. Be ready to discuss how you've applied ITIL principles in previous roles, particularly in managing incidents and ensuring effective communication.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you may need to translate complex information for non-technical stakeholders during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in high-pressure situations. Think about past incidents you've managed, how you prioritized tasks, and the outcomes of your actions.
