Trainee Customer Experience & Service Design, Deloitte Digital

Location: Zurich Work Pattern Percentage: 80-100% Preferred Start Date: 1st September 2025 Shape the future of Switzerland’s digitaltransformation! At Deloitte Digital, our vision is to be at theforefront of value creation by elevating how brands interact with theircustomers. We combine deep industry focus with strong capabilities and provenmethodologies to discover, envision, design, deliver and run leading digitalsolutions. Our technology and experience driven advisory and execution servicescreate value for some of the most prominent names in Switzerland. How you can make an impact As a Trainee, you will gain hands-on experience from day one,supporting our client engagements to solve their most pressing challenges andopportunities surrounding digital transformation, customers, innovation, andtechnology strategies. Inthis role, you will be mainly responsible for: Applying Design Thinkingand other user-centric methodologies to identify problems, ideate solutions anddefine strategic concepts Shaping the definitionand development of digital products in an agile manner Supporting our clientsin conceptualizing innovative end-to-end customer experiences across multiplechannels – always with a focus on finding the sweet spot between users,business, and technology Being an intrapreneurand further shape your personal and professional skillset by engaging ininternal initiatives you’re passionate about and where you can make a lastingimpact Getthe opportunity to continue as a consultant after completion of a 6-monthtraineeship Who We Are Looking For Amaster’s degree from a great university in business/economics, digital/design management, or STEMsubjects A demonstrable interest or first-handexperience in business, technology, or design related fields You’rea natural presenter and strong communicator Your English and German is spotless, French is a strong advantage You have Ninja skills: you’re agile, flexible, curious, and a quicklearner You’re a team player and able to collaborate closely withmultidisciplinary teams such as designers, developers, business analysts, etc. Youare excited by the value that digital solutions can unlock for users andbusinesses Your Team Join Deloitte Digital at an exciting time, as we takeour fast-growing team to the next level – sitting at the intersection ofDeloitte’s business consultancy and digital creative agency, backed by a strongglobal network and with access to experts in different fields and industries. Careers at Deloitte. Choose your impact. At Deloitte, your ideas create impact and spark meaningful change for ourclients, people and society. Your unique expertise, background and perspectivehelps us find new ways into the most complex challenges so we can brighten thefutures of those our work affects. At Deloitte, you can build a career thatinspires and energises you. At Deloitte, you can choose your impact.In Switzerland, we provide industry-specific services in the areas ofAudit & Assurance, Tax & Legal, Strategy, Risk & TransactionsAdvisory, and Technology & Transformation. With close to 3,000employees at six locations, we serve companies and organisations of all sizesin all industry sectors. We offer meaningful and challenging work, an inclusiveand supportive environment where you can be your best self and where you willnever stop growing. You will benefit from flexible and hybrid working conditions,wellbeing and parental programmes as well as many opportunities to connect,collaborate and learn.Join us and become part of a global network of like-minded people dedicated tomaking a difference, whether by addressing climate change or improving100 million futures by 2030. Want to know more about opportunities at Deloitte?Visit .How to apply We look forward to hearing from you! Please click on \“apply now\“ tosubmit a complete application, including CV, cover letter, references andd