Job Overview
Are you passionate about the latest technology and gadgets? Are you fluent in English? Work in Greece as a customer expert with a Top Tech Leader! TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 people from 110+ nationalities, we proudly represent leading global businesses such as Microsoft, Canon, and Netflix, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media. This is a great opportunity to join our English customer experience team, to support customers from the UK and Ireland after completing a comprehensive training program with certified instructors.
What you will do
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
What you will bring
- Fluency in English
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
What we offer
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work-Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
English-Speaking Customer Experts for a Top Tech Leader Arbeitgeber: wherewework
Das Unternehmen bietet eine dynamische Arbeitsumgebung, in der Mitarbeiter die Möglichkeit haben, ihre Fähigkeiten im Bereich Vertrieb und IT-Lösungen zu entwickeln. Es wird Wert auf kontinuierliche Weiterbildung gelegt, einschließlich umfassender Schulungen für neue Talente. Zudem werden gute Leistungen durch ein wettbewerbsfähiges Gehalt und zusätzliche Vergütungen honoriert.
