Job Overview:
Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platform.
As a member of our Japanese Technical Support team, you will be providing 24/7 help‑desk support for users, helping them with their inquiries and technical issues via phone & e‑mail, helping to build a better online user experience for millions of people all around the world.
Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.
TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 110+ nationalities, we proudly represent leading global businesses.
What you will be doing:
- Provide 24/7 help‑desk support via phone and email in Japanese
- Follow company and client procedures and guidelines
- Be positive and proactive and have a desire for applying continuous improvement processes
- Exchange ideas and solutions with your colleagues!
Job Requirements:
- Excellent writing & verbal communication skills in Japanese
- Great communication skills in English
- Good technical troubleshooting & problem‑solving skills
- Technical background & familiarity with technology trends
- Experience in customer service will be appreciated
- Positive attitude & team spirit
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process—all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- ReferralProgram: Bring a Friend and get up to €3,500 depending on the language
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work‑Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
Japanese-Speaking Customer Experts for Cloud Platform Arbeitgeber: wherewework
Das Unternehmen bietet eine dynamische Arbeitsumgebung, in der Mitarbeiter die Möglichkeit haben, ihre Fähigkeiten im Bereich Vertrieb und IT-Lösungen zu entwickeln. Es wird Wert auf kontinuierliche Weiterbildung gelegt, einschließlich umfassender Schulungen für neue Talente. Zudem werden gute Leistungen durch ein wettbewerbsfähiges Gehalt und zusätzliche Vergütungen honoriert.
