Air Freight Operator

h3bAir Freight Operator – Pharma Healthcare /b /h3 pbLocation: /b Basel, Switzerlandbr/bSalary: /b CHF 90,000 – 100,000 gross per annum, depending on experience /p h3bAbout the Business /b /h3 pYou’ll be joining an established global freight forwarding and logistics organisation with more than 40 years of industry experience and a presence across over 100 locations worldwide. /p pThe business provides international air, sea, road and rail freight solutions, working with customers across a wide range of sectors, including aviation, automotive, healthcare, life sciences, technology and industrial markets. /p pWith a strong international network, investment in technology and a consultative approach to customer service, this is a business that offers the opportunity to develop your career within a growing global organisation. /p h3bThe Package Benefits /b /h3 pAlongside a competitive salary of CHF 90,000 – 100,000, depending on experience, the company offers an excellent benefits package, including: /p ul lipGenerous pension scheme with enhanced employer contributions. /p /li lipFull coverage of accident insurance premiums. /p /li lipAt least 25 days’ annual holiday, increasing with age. /p /li lip41-hour working week. /p /li lipFlexible working hours. /p /li lipHybrid working, with up to two days per week from home. /p /li lipAdditional time off around public holidays. /p /li lipAnnual paid volunteering allowance. /p /li lipFinancial support towards selected professional development and training programmes. /p /li /ul h3bThe Opportunity /b /h3 pAre you an experienced Air Freight Operator with a background in pharmaceutical or healthcare logistics looking for your next career move? /p pI’m currently recruiting on behalf of a leading global freight forwarding and logistics business seeking an experienced Air Freight Operator to join its Pharma/Healthcare division in Basel. /p pThis is an excellent opportunity to become part of an established international organisation with a strong global network, an experienced team and a growing presence within the pharmaceutical and healthcare logistics sector. /p pYou’ll play an important role in managing international air freight shipments from start to finish, ensuring customer requirements, service levels and strict GDP quality standards are consistently achieved. /p pIf you enjoy working in a specialist environment where attention to detail, customer service and operational expertise really matter, this could be an excellent next step. /p h3bThe Role /b /h3 pAs an Air Freight Operator within the Pharma/healthcare division, you’ll take ownership of the day-to-day operational management of pharmaceutical and healthcare shipments, ensuring everything runs smoothly, compliantly and efficiently. /p pbKey responsibilities include: /b /p ul lipManaging air freight shipments from initial booking through to final delivery. /p /li lipCoordinating international pharmaceutical and healthcare shipments in accordance with GDP requirements. /p /li lipHandling customer enquiries, providing updates and maintaining excellent customer relationships. /p /li lipPreparing spot quotations, obtaining competitive rates and coordinating with airlines and external suppliers. /p /li lipEnsuring all shipments are prepared and processed in line with internal SOPs, quality procedures and customer requirements. /p /li lipMonitoring shipment progress and proactively resolving operational issues or delays. /p /li lipMaintaining accurate shipment documentation and ensuring compliance with international air freight and customs regulations. /p /li lipManaging non-conformities, customer complaints and claims, ensuring appropriate corrective action is taken. /p /li lipChecking supplier invoices, managing customer invoicing and completing shipment accounting. /p /li lipWorking closely with internal departments, overseas offices and external partners to deliver a consistently high level of service. /p /li /ul h3bWhat We’re Looking For /b /h3 ul lipAt least 2-5 years’ experience within international air freight operations. /p /li lipPrevious experience handling pharmaceutical, healthcare or life sciences shipments is highly desirable. /p /li lipGood understanding of GDP regulations and pharmaceutical logistics quality requirements. /p /li lipExperience managing air freight shipments independently from start to finish. /p /li lipStrong customer service and communication skills. /p /li lipGood knowledge of international freight forwarding procedures and customs documentation. /p /li lipCargoWise experience would be advantageous. /p /li lipFluent English is essential; German language skills would be a significant advantage. /p /li lipA proactive, organised and solutions-focused approach with excellent attention to detail. /p /li lipAbility to work independently while contributing positively to an established team. /p /li /ul