Senior Desktop Engineer in Genf

Senior Desk Side Support Engineer – Geneva, Switzerland

We are looking for an experienced Senior Desk Side Support Engineer to provide onsite and remote IT support services for users across Switzerland and global business locations. The ideal candidate will have 7--9 years of experience in End User Computing (EUC), Desktop Support, and Workplace Services, along with fluency in English and Spanish. The role requires supporting a multicultural workforce, handling VIP users, ensuring compliance with Swiss corporate standards, and providing high-quality technical support in a fast-paced enterprise environment.

Role: Senior Desktop Support Consultant

Location: Geneva, Switzerland (Fully onsite)

Mode: Fulltime/Permanent

Language: English and French

Key Responsibilities

End User Support

Provide Level 2 and Level 3 desk-side support for desktops, laptops, mobile devices, and peripherals. Troubleshoot hardware, software, operating system, and connectivity issues. Support Windows 10/11, Microsoft 365 applications, and enterprise productivity tools. Manage incidents and service requests through ServiceNow or equivalent ITSM platforms. Ensure SLA and KPI adherence for incident resolution and user satisfaction.

Workplace & Collaboration Support

Support Microsoft Teams, Zoom, Cisco Webex, and meeting room technologies. Provide support for conference room devices, Teams Rooms, and audiovisual equipment. Manage workstation setups, desk moves, IT onboarding, and offboarding activities. Support printer infrastructure and secure printing solutions commonly used in Swiss offices.

VIP & Executive Support

Deliver white-glove IT support for executives, leadership teams, and business-critical users. Ensure minimal downtime and prioritize business-critical incidents. Support executive meetings, boardrooms, and high-profile events.

Infrastructure & Endpoint Management

Deploy, configure, and maintain endpoint devices using Intune, SCCM/MECM, and imaging tools. Support Active Directory, Azure AD, Exchange Online, and Microsoft Entra ID. Perform asset management, inventory control, and lifecycle management. Support patch management, software distribution, and endpoint security compliance.

Global Service Delivery

Provide bilingual technical support in English and Spanish. Coordinate with global infrastructure, network, cloud, and cybersecurity teams. Participate in major incident management and problem management activities. Create and maintain technical documentation and knowledge articles.

Switzerland-Specific Responsibilities

Multi-Language Environment Support

Support users across German-speaking, French-speaking, Italian-speaking, and international business units. Work effectively with multicultural teams and global stakeholders.

Regulatory & Security Compliance

Adhere to Swiss data privacy regulations and corporate security standards. Support secure handling of devices and sensitive business information. Ensure compliance with banking, pharmaceutical, manufacturing, or financial industry requirements where applicable.

Site & Branch Support

Support multiple Swiss office locations and remote users. Coordinate with local vendors for hardware replacement and maintenance services. Assist with office relocations, expansions, and technology refresh projects.

Common Switzerland-Specific Issues to Handle

Network & Connectivity

VPN connectivity issues for remote workers across Switzerland and Europe. Wi‑Fi performance and authentication issues in multi‑floor office locations. International connectivity issues affecting global collaboration platforms.

Language & Localization

Supporting users operating in English, Spanish, German, French, and Italian environments. Managing multilingual operating systems and application configurations. Keyboard layout and localization troubleshooting.

Executive & Financial Sector Support

High-priority incidents for banking and financial services users. Secure access troubleshooting involving MFA, VPN, and smart card authentication. Support for trading floor, finance, and executive meeting room technologies.

Mobility & Hybrid Work

Mobile device synchronization issues (iOS and Android). Microsoft Teams and Zoom performance issues during hybrid meetings. Secure remote access challenges for home-based employees.

Hardware & Endpoint Issues

Laptop hardware failures and warranty coordination. Printer and secure print release issues. Docking station, monitor, and peripheral connectivity problems.

Compliance & Security

BitLocker recovery and encryption-related issues. Endpoint protection alerts and remediation support. Access request management and identity verification processes.

Required Skills & Technical Expertise

7--9 years of Desk Side Support, Desktop Support, or End User Computing experience. Experience supporting enterprise environments with 1,000 users. Proven experience supporting VIP and Executive users. Experience working in multinational and multilingual environments. Experience supporting Swiss, European, or global offices preferred.

Operating Systems & Workplace Technologies

Windows 10/11 Administration

Microsoft 365 Suite

Microsoft Teams /Exchange Online OneDrive for Business/ SharePoint Online

Identity & Device Management/ Active Directory/Azure Active Directory / Microsoft Entra ID

Microsoft Intune / SCCM/MECM Group Policy Management

Networking/TCP/IP Fundamentals /DNS, DHCP VPN Technologies/ Wireless Troubleshooting / Remote Access Solutions

IT Service Management / ServiceNow Remedy/Jira Service Management ITIL Framework

Preferred Certifications

• ITIL Foundation v4
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft 365 Administrator Certification
• Azure Fundamentals (AZ-900)
• CompTIA A / CompTIA Network MD-102 Endpoint Administrator Associate

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