We're looking for a motivated L2 IT Support Deskside Technician to join our IT team and provide hands-on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.
What you'll do
- Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
- Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
- Install, configure, and maintain workstations, applications, and OS updates
- Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
- Support onboarding/offboarding processes including device provisioning and decommissioning
- Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
- Collaborate with L3 teams and vendors on complex technical issues
What we're looking for
- 4+ years of experience in an IT support or helpdesk role (L1/L2)
- Solid understanding of Windows 10/11 and/or macOS environments
- Hands-on experience with Active Directory, Group Policy, and Microsoft 365
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience working with ITSM tools and following ITIL processes
- Strong troubleshooting skills and attention to detail
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Information Technology Support Engineer in Kiel Arbeitgeber: Who is Hiring
Leadec ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur Sicherheit und attraktive Vergütung bietet, sondern auch vielfältige Möglichkeiten zur beruflichen Weiterentwicklung in einem internationalen Umfeld. Mit flexiblen Arbeitszeiten, der Option auf hybrides Arbeiten und einem starken Fokus auf Teamarbeit und Innovation fördert Leadec eine positive Unternehmenskultur, die auf Zusammenarbeit und persönlichem Wachstum basiert.
