Head of UX & Research (all genders)

Overview Free knowledge leads to a fairer world. Wikipedia is the most important online knowledge collection of our time. The German Wikipedia alone records almost 1 billion page views per month for a total of 3 million articles. Wikimedia Deutschland e. V. supports the volunteers of Wikipedia and its sister projects, develops free software such as Wikidata, and advocates for free access to knowledge, the opening of education and research, and more common good orientation in data policy. For our UX Team, based in Berlin, we are looking for a permanent Head of UX & Research (all genders), full-time (40 hours / week) as soon as possible. This position is designed as a hybrid working model with regular presence in our Berlin office. About the position & the team You will be leading the diverse team of designers and researchers working to make Wikidata, Wikibase, and Wikipedia more user-driven and user-friendly. The mission of the UX team is to deliver quality open source tools that empower users to contribute to the Wikimedia movement, regardless of their background or ability. Responsibilities Lead a multifunctional team of 9 UX Designers and Researchers that are distributed across 7 cross-functional product teams. Review existing and establish new processes to improve the team\’s operations internally and in their cross-functional collaboration. Be a sparring partner for your team, providing regular 1:1 guidance and feedback to help them thrive in their work. Create clear development paths and facilitate advancement for each team member through their personal development plan. Team up with the Product, Engineering and Software Communication Leadership to shape how UX is better incorporated into the cross-functional work. Bring the UX perspective to strategic conversations within the department and organization, while advocating for user-centered practices. Manage design resources and coordinate budgets across teams. Qualifications You have comprehensive knowledge of UX design and research practice, demonstrated by several years of experience in the software industry. You have proven experience managing a UX team. You are skilled in people management and build trust by generating mutual understanding, as well as transparent and proactive communication. You have supported and guided the professional development journey of a UX team. You are comfortable defining and executing strategic design direction in complex product ecosystems with high interdependencies. You can resolve complex situations involving many stakeholders through effective decision-making and diplomatic leadership. You have proficient written and verbal communication skills in English. You have at least medium verbal communication skills in German. How to apply Please send us your detailed application documents (Resume & Motivational Letter). We read them. We kindly ask you to refrain from application photos and information on date of birth, marital status and parents. Equal opportunity Wikimedia Germany is committed to equal opportunities and does not discriminate on the basis of ethnic origin, citizenship, religion or belief, political or other convictions, gender, age, disability, or sexual identity. We would like to address you in the way which feels most comfortable for you, so please share your preferred name and pronouns if you wish. #J-18808-Ljbffr