Dealers, auction houses, and remarketers do not need another tool to manage. They need fewer calls,fewer unknowns, and confidence that their vehicles will arrive as promised.
As Customer Success Manager, you’ll own the relationship after a customer choosesWillidrop. You’ll make onboarding practical, turn usage into measurable value, and ensure customerinsight reaches the people building and operating the service.
What You’ll Do
- Own a portfolio of dealer, auction, fleet, and remarketing customers from onboarding through ongoinggrowth
- Understand each customer’s transport workflow, goals, and operational constraints
- Configure a clear onboarding plan and help teams adopt Willidrop in their daily work
- Monitor usage, transport outcomes, open issues, and account health to act before risks becomesurprises
- Run structured reviews that connect service data to the outcomes customers care about
- Coordinate with operations to resolve issues quickly and communicate with clarity throughout
- Identify opportunities for customers to move more volume or use the service more effectively
- Turn recurring requests and friction into well-framed input for product and operations
What We’re Looking For
Must-Haves
- At least two years of experience in customer success, account management, customer operations, ora comparable B2B role
- A track record of owning customer relationships beyond the initial sale
- Structured, empathetic communication with both operational users and senior stakeholders
- Comfort using data to explain performance, prioritise accounts, and recommend action
- Fluency in German and strong working English
- Based in Germany or willing to relocate
Nice-to-Haves
- Experience in automotive retail, remarketing, logistics, mobility, or workflow-heavy B2B software
- Experience leading implementations, pilots, or process change for customer teams
- Commercial confidence around renewals, expansion, and value conversations
- Experience with CRM, support, and analytics tools
- Another European language
You’ll do well here if you can be warm without being vague, commercially aware without losing thecustomer’s trust, and rigorous enough that no important follow-up disappears.
What You’ll Get
- Ownership of the customer journey while it is still being defined
- Direct access to founders, product, engineering, and operations
- The opportunity to build the customer-success playbook and its core metrics
- Close contact with the companies reshaping European automotive commerce
- Remote flexibility with regular on-site collaboration in Frankfurt
Your Interview Journey
- Initial Conversation 20 min
Meet the founders, learn about our customers, and align on what excellent service means in anearly-stage company.
- Customer Deep Dive 45 min
Discuss the accounts you have owned, the signals you watch, and how you have handled adoption orservice challenges.
- Working Session 45 min
Build a simple onboarding and recovery plan for a realistic customer scenario.
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Customer Success Manager Arbeitgeber: Willidrop
Als Arbeitgeber bieten wir Ihnen die Möglichkeit, eine entscheidende Rolle in einem dynamischen und wachsenden Unternehmen zu übernehmen, das sich auf den Transportmarkt spezialisiert hat. Unsere Unternehmenskultur fördert Zusammenarbeit und Innovation, während wir Ihnen gleichzeitig flexible Arbeitsbedingungen und regelmäßige Teammeetings in Frankfurt bieten. Darüber hinaus unterstützen wir Ihre berufliche Weiterentwicklung durch enge Zusammenarbeit mit unseren Gründern und externen Spezialisten, um sicherzustellen, dass Sie in Ihrer Karriere vorankommen.
