Support Specialist (f/m/d)
Location: hybrid or remote (Germany/Switzerland/UK/Poland)
At WinCan, we develop world-leading software solutions for the condition assessment and management of sewer and infrastructure networks. To strengthen our team, we are looking for a Support Specialist for our Partner Success Team to ensure that our sales partners worldwide receive the support, information, and resources they need to succeed. With your organizational skills, service-oriented mindset, and keen understanding of customer needs, you'll play a key role in delivering a positive partner experience.
Support Specialist (f/m/d)
Your Responsibilities
Serve as the first point of contact for general and technical inquiries from our international sales partners
Ensuring professional, timely, and solution-oriented communication
Coordinating and following up on partner-related issues in close collaboration with internal teams and specialists
Supporting our partners with sales-related activities and administrative processes
Assisting with the planning, organization, and execution of partner-related initiatives and events
Supporting the onboarding of new partners and ensuring a smooth transition
Coordinating training sessions, workshops, and organizational measures
Providing up-to-date sales, marketing, and training materials
Continuously developing our partner programs
Maintaining partner data, documentation, and feedback records
Ensuring high data quality and transparency within the relevant systems
Assisting with the creation of reports and analyses
What You Bring to the Table
Business or technical training or a comparable qualification
Experience in sales support, customer success, partner management, or inside sales, ideally in the IT industry
An affinity for technical topics and the ability to communicate technical concepts clearly
Strong service and customer focus
Ability to work independently, in a structured and reliable manner
Excellent communication skills in German and English; additional languages (French, Spanish) are a plus
Proficiency with CRM, ERP, or collaboration systems
Experience with SaaS, cloud, or IT solutions is a plus
Enjoyment of working with international partners and teams
What we offer you
A varied role with a direct impact on the success of our international partner network
A modern, innovative, and international work environment
Flat hierarchies and quick decision-making processes
Flexible work arrangements and attractive career development opportunities
A motivated team that celebrates successes together jid6b420c7ws jit0936ws jiy26ws
Support Specialist Arbeitgeber: WinCan AG
WinCan ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit flexiblen Arbeitsmodellen, einer starken Teamkultur und umfangreichen Entwicklungsmöglichkeiten fördern wir das Wachstum und die Zufriedenheit unserer Mitarbeiter. Unsere hybride oder remote Arbeitsweise ermöglicht es Ihnen, von verschiedenen Standorten in Deutschland, der Schweiz, dem Vereinigten Königreich oder Polen aus zu arbeiten und dabei Teil eines globalen Teams zu sein, das sich für den Erfolg unserer Partner einsetzt.
