Dispatcher & Communications Coordinator

pWinterthur Museum, Garden Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden—all set on 1,000 gorgeous acres. /ppWinterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration. /ppWinterthur offers a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission “to inspire, enlighten, and delight all of its visitors while preserving and enhancing (Winterthur)” and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency. /ph3Position Summary /h3pThe Communications Coordinator Dispatcher serves as the primary communications and operational control point for the Winterthur Public Safety Department. Assigned to the Central Command Center, the Dispatcher is responsible for monitoring security systems, coordinating officer activity, receiving and prioritizing calls for service, managing property control, and ensuring accurate documentation in accordance with departmental Standard Operating Procedures (SOPs). /ppThis role is critical to the safety of Winterthur’s museum collections, research facilities, employees, visitors, and historic grounds, and requires a high degree of professionalism, attention to detail, and adherence to confidentiality and policy. /ph3PRINCIPAL RESPONSIBILITIES /h3bCommunications Dispatch Operations /bolliReceive, prioritize, and manage all emergency and non‑emergency calls for service /liliDispatch Public Safety Officers (PSOs) based on incident priority, availability, and departmental protocols /liliMaintain continuous radio communications and conduct required officer safety/status checks /liliAlways use approved telephone greeting and professional communications standards /liliEnsure emergency calls and emergency phones take priority over all routine communications /li /olbMonitoring Systems Operations /bolliMonitor and operate all security systems, including:olliCCTV and video management systems /liliAccess control and alarm systems /liliArt Sentry object protection systems /liliTridium facilities monitoring systems /li /ol /liliMonitor, assess, and respond to:olliFire alarms and system troubles /liliIntrusion and duress alarms /liliFacilities alerts (HVAC, boilers, chillers, water) /li /ol /liliInitiate appropriate notifications and response actions per established call‑out and escalation protocols /li /olbDocumentation Records Management /bolliCreate and manage Events in THERMS for all calls for service, officer‑initiated activity, walk‑ins, and third‑party reports /liliDocument information objectively, clearly, and in real time /liliAssign report numbers when required and ensure proper routing /liliReview Incident Reports during the shift for accuracy, completeness, and compliance with SOPs /liliMaintain required logs, including:olliVisitor logs /liliProperty and equipment issuance logs /liliMoney bag inventory /lili134 Forms and insurance documentation /liliHeat Generating Equipment lists /li /ol /li /olbProperty Control Access Management /bolliMaintain strict accountability for all property issued through Dispatch /liliConduct parcel inspections for individuals exiting designated facilities /liliVerify authorization for removal of Winterthur assets /liliIssue and log keys, radios, temporary badges, remotes, and assigned equipment /liliProcess Personal Property Passes and maintain associated records /liliInitiate law enforcement notification and supervisory contact when theft or loss is suspected /li /olbAccess Control Credential Management /bolliManage door access and system status changes as directed /liliCreate, modify, disable, and document ID badges per approved procedures (when assigned) /liliSafeguard all system login credentials and strictly prohibit sharing of passwords or access /liliImmediately report any suspected credential compromise /li /olbActing Operational Authority /bolliWhen leadership is absent, maintain operational continuity of Public Safety services in accordance with SOPs /liliExercise operational judgment within defined authority limits /liliThis role does not confer supervisory or disciplinary authority /li /olbConduct, Professionalism, and Confidentiality /bolliMaintain restricted access to the Central Command Center /liliProtect confidential, personal, and security‑sensitive information at all times /liliProhibit unauthorized use of security equipment, property, or systems /liliComply with food, beverage, and loitering restrictions within the Command Center /liliAdhere to all written and verbal pass‑on instructions as official orders /li /olpThank you for considering Winterthur Museum job opportunities. /p #J-18808-Ljbffr