Fluent in German and English, and the person everyone calls when SAP or Salesforce support has to just work? Then let's talk.
We are looking for a Service Delivery Manager to join our client as a permanent employee. You will own the end-to-end delivery of application support and enhancement services for SAP (ECC, S/4HANA) and Salesforce, keep the SLAs green, and be the trusted face for the customer and for the onsite and offshore team.
Contract Type: Permanent employment, full-time
Location: based in Germany, travelling to the client site in Essen 2-3 days a week.
What we need from you
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Fluent German and English
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Extensive experience in service delivery
Key Responsibilities
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Service Operations and SLA Management
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Stakeholder and Customer Management
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Team Management (onsite / offshore)
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Continuous Improvement and Governance
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Risk, compliance and security
Key Skills Required
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Technical awareness: High level knowledge of SAP modules (FI/CO, SD, MM)
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Frameworks: ITIL, project management basics
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Soft skills: negotiation, communication, conflict resolution, and executive reporting
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Tools: ServiceNow high level working knowledge
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Service Delivery Manager (SAP & Salesforce) - German Speaking in Essen Arbeitgeber: Wlgroup
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