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- Aufgaben: Manage restaurant relationships, analyze performance, and promote new services.
- Arbeitgeber: Join Wolt, one of Europe’s fastest-growing companies revolutionizing food delivery.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and development.
- Warum dieser Job: Be at the heart of Wolt's success while building strong partnerships and making an impact.
- Gewünschte Qualifikationen: Experience in account management and a service-first mindset are essential.
- Andere Informationen: This role offers a chance to work closely with marketing and operations teams.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Stellenbeschreibung
Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!
Role Background
Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.
As an Account Management team member, you will master the core functions of Account Management, including developing strong relationships with our merchants, answering partners‘ queries, and identifying new opportunities among existing restaurant partners. You will interact with merchants, and look after them, making sure their experience is seamless and they are set up for success!
You’re Excited About This Opportunity Because You Will…
- Take care of your own restaurant portfolio.
- Be responsible for the overall restaurant relationship post-onboarding, which includes:
- Strong analysis of portfolio performance and frequent quality & satisfaction checks.
- Contact restaurant partners via phone.
- Provide analytical after-sales support to improve our merchants‘ performance.
- Build strong client relationships, through regular communication.
- Report on the status of accounts.
- Promote new services and marketing campaigns to existing partners.
Qualifikationen
Fluent In German And Good English Skills.
- 2+ years experience in Account Management, Sales, Customer Support or Marketing positions
- Understanding of sales principles and ability to deliver excellent partner experience
- Strong (verbal and written) communication skills with an ability to build relationships
- Good time-management skills with a problem-solving attitude
- Excellent interpersonal skills with the ability to adapt the tone to suit the audience
- High sense of ownership and proactivity
- Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making
- Advanced Microsoft Excel / Google Sheets knowledge
It’s even a plus if you have…
- Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries
- Experience from working with a CRM system
- Experience with content creation, editing, or marketing
- Experience with Google Workspace
What We Offer
- Cool office in the heart of Munich
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Discounts on Wolt orders
- Various soft drinks, coffee, and fruits in the office
- Weekly (virtual) all-hands meetings and regular team events
- Flexible working hours policy + 30 days of paid vacation
Unternehmensbeschreibung
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Yuho’s Supermarkt brand. Wolt’s mission is to make cities better by empowering and growing local communities.
So, why work at Wolt?
At Wolt, We’re About Getting Things Done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
- Industries
- Software Development
#J-18808-Ljbffr
Account Manager (m,f,x) Arbeitgeber: Wolt
Kontaktperson:
Wolt HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Account Manager (m,f,x)
✨Tip Number 1
Familiarize yourself with Wolt's services and the restaurant industry. Understanding our offerings and how they benefit restaurant partners will help you engage in meaningful conversations during the interview.
✨Tip Number 2
Prepare to discuss your experience in account management, particularly how you've built and maintained relationships with clients. Be ready to share specific examples that demonstrate your analytical mindset and service-first approach.
✨Tip Number 3
Research the competitive landscape in the food delivery market. Being knowledgeable about competitors and their strategies will show your proactive nature and ability to analyze market trends.
✨Tip Number 4
Think about how you can contribute to the marketing campaigns at Wolt. Prepare ideas on how to promote new services to restaurant partners, as this will highlight your creativity and strategic thinking.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Account Manager (m,f,x)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities of an Account Manager at Wolt. Highlight your experience in account management and how it aligns with their needs.
Showcase Analytical Skills: Since the role requires an analytical mindset, provide specific examples in your application that demonstrate your ability to analyze performance metrics and improve client relationships through data-driven decisions.
Emphasize Relationship Building: Wolt values strong relationships with restaurant partners. In your application, share experiences where you successfully built and maintained client relationships, focusing on communication and support.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that are most relevant to the Account Manager position. Use keywords from the job description to make your application stand out.
Wie du dich auf ein Vorstellungsgespräch bei Wolt vorbereitest
✨Show Your Analytical Skills
Since the role requires a strong analytical mindset, be prepared to discuss specific examples where you've used data to drive decisions or improve performance. Highlight any tools or methods you’ve used for analysis.
✨Demonstrate Relationship-Building Abilities
The position emphasizes developing strong relationships with restaurant partners. Share stories that showcase your ability to build rapport and maintain long-term partnerships, especially in challenging situations.
✨Understand Wolt's Market Position
Research Wolt and its competitors thoroughly. Be ready to discuss what you know about their services, market strategies, and how you can contribute to their growth in Germany.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations with restaurant partners. Practice responses that demonstrate your problem-solving skills and customer service orientation.
