Key Account Manager (m/w/d)

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 31 countries today, 27 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Are you an experienced and strategic account manager with a true ‘service first’ and analytical mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

Our Account Management team lies at the heart and soul of Wolt, ensuring all our existing restaurant partners and Wolt’s success in Germany. As Wolt grows both in scale and scope of offering, the strength of our account management engine must grow with it.

As a Key Account Management team member, you will manage an exclusive portfolio of top-tier restaurant accounts. Your mission is to forge stronger bonds, help your partners succeed, drive profitability, and enhance operational effectiveness across your portfolio by leveraging a continuously expanding suite of technologically advanced products and services.

You’re excited about this opportunity because you will…

• Take care of your own restaurant portfolio.
• Develop and foster strong partner relationships with stakeholders across all seniority levels of mid to large national brands.
• Regularly report and identify performance improvement opportunities with your partners e.g in MBRs and QBRs to derive actionable insights for C-Level. Aim to ensure that we jointly deliver the best experience for Wolt’s customers.
• Promote and negotiate on new services and marketing campaigns to existing partners.
• Work closely with the marketing, operations and your restaurant partners to plan and execute various events.
• Analyze the local market on an ongoing basis and actively monitor what our competitors are doing and report back.

What we offer

• Cool office in Berlin.
• Independent work in a dynamic, international team.
• A fast-growing tech company with many career opportunities.
• Attractive salary package.
• Discount on Wolt orders.
• Modern work equipment.
• Various soft drinks, coffee, and fruits in the office.
• Urban Sports Club membership subsidy.
• Weekly all-hands meetings and regular team events.
• Flexible working hours policy + 30 days of paid vacation.

Qualifications

• Fluent in German and good English skills.
• 3+ years experience in Key Account, Supplier, or Vendor Management.
• Understanding of sales principles and ability to deliver excellent partner experience.
• Strong (verbal and written) communication skills with an ability to build relationships.
• Good time-management skills with a problem-solving attitude.
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• High sense of ownership and proactivity.
• Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI) or data-driven decision-making.
• Advanced Microsoft Excel / Google Sheets knowledge.

It’s even a plus if you have…

• Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries.
• Experience from working with a CRM system.
• Experience with content creation, editing, or marketing.
• Experience with Google Workspace.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website.

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