Mass Account Manager (SMB) – Stuttgart

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our Mass Account Management Team is at the heart of Wolt’s restaurant operations in Germany, managing a large and continuously growing portfolio of partners. We are looking for a Mass Account Manager in Stuttgart who will take responsibility for the success of a broad range of partners by improving their operational performance, reducing churn, and scaling the adoption of our commercial tools.

Your Responsibilities

As a Mass Account Manager, you will take full ownership of a large restaurant portfolio and work to improve its operational performance through strategic and scalable initiatives.

You will use data to identify opportunities for improvement, reduce partner churn, and drive key levers such as Deals, Promotions, and Ads. This role is ideal for someone who enjoys analytical work, solving challenges at scale, and developing processes that enable sustainable growth for both Wolt and our partners.

In your day-to-day work, you will:

• Monitor key KPIs within the partner portfolio (availability, activity rate, rejection rate)
• Lead initiatives to reduce churn and increase partner value
• Design and execute campaigns to increase the usage of Ads, Deals, and Promotions
• Develop automation tools, email templates, or dashboards for internal teams
• Share best practices and mentor Associates
• Collaborate with other teams to solve issues or escalate blockers

Key Metrics / KPIs

• Improvement of availability and activity rate
• Reduction of rejection rate
• Successful churn prevention and partner reactivation
• Adoption of commercial tools (Ads, Deals, Promotions)
• Data quality and reporting accuracy

What We Expect

• 3+ years of experience in Account Management, Partner Operations, or similar growth-focused roles
• Fluent German and English skills
• Strong analytical abilities and a process-optimization mindset
• Experience managing performance metrics and executing initiatives at scale
• Excellent communication and stakeholder management skills
• Bachelor’s or Master’s degree in Business, Analytics, or a related field

Preferred Qualifications

• Experience with BI tools (Looker, Tableau, Power BI)
• Background in marketplaces, SaaS, or food delivery platforms

What We Offer

• Dynamic Environment: Work in a fast-growing tech company with a startup mentality
• Impact: The opportunity to significantly contribute to the growth and success of our restaurant partners
• Team Culture: A supportive and inclusive environment that encourages innovation and continuous improvement
• Development: Diverse personal and professional growth opportunities within a global company
• Benefits: Discount on Wolt orders, free drinks, coffee, and fruit in the office, subsidy for Urban Sports Club membership
• Working Hours: Flexible working arrangements + 30 days of paid vacation

Next Steps

1. Introductory conversation (You learn about Wolt and Wolt learns about you)
2. Interview with your potential manager
3. Assignment: Show us why you are the best fit for this role!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.