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- Aufgaben: Support newly onboarded restaurants to thrive on the Wolt platform.
- Arbeitgeber: Join Wolt, a dynamic company revolutionizing food delivery in Germany.
- Mitarbeitervorteile: Enjoy flexible work options and a vibrant team culture.
- Warum dieser Job: Be part of a new team making a real impact on restaurant success.
- Gewünschte Qualifikationen: No specific experience required; just a passion for helping others succeed.
- Andere Informationen: This is a unique opportunity to shape a new department.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
We are currently growing our business in Germany, and are looking for a Restaurant Partnership Support for that region.
Our Merchant Services team lies at the heart and soul of Wolt, ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt platform perform well. It includes assisting partners with proper equipment training, guiding them on order acceptance improvement as well as outside the box thinking – how else can we make sure that our partners are performing excellently?
You have:
- Experience with partner support or communication heavy job.
- An overall positive demeanor with a good amount of patience.
- Excellent organizational skills, able to multitask and track progress of numerous open tickets on the basis of multiple workflows.
- A keen eye for detail – every small one counts!
- Outside of the box thinking – ready to propose relevant solutions to issues and creatively approach workflow improvement.
- Experience in gastronomy or the food industry is a plus.
- Experience with Google Suite is a plus.
- Outstanding communication skills in German and English, both verbal and written.
You’re excited about this opportunity because you will:
- Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.
- Monitor multiple workflows of partner performance improvement and track progress through Monday.com.
- Visit newly onboarded restaurant partners and provide in-person training for hardware and app usage.
- Proactively reach out to partners in order to solve issues, whether it is written or verbal communication.
- Experience working with cross-functional teams and able to formulate requests and tasks clearly.
- Polish and improve on approaches on partner & vendor communication, coaching and training.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Please note that we do not accept applications sent by mail. You should submit your application through our careers website.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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Post-Onboarding Success Specialist Arbeitgeber: Wolt
Kontaktperson:
Wolt HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Post-Onboarding Success Specialist
✨Tip Number 1
Familiarize yourself with the Wolt platform and its features. Understanding how the system works will help you provide better support to newly onboarded restaurants and demonstrate your commitment to their success.
✨Tip Number 2
Showcase your problem-solving skills during the interview. Think of examples where you've helped others improve their performance or overcome challenges, as this aligns perfectly with the role's focus on partner success.
✨Tip Number 3
Research the restaurant industry trends in Germany. Being knowledgeable about the market will allow you to offer valuable insights and suggestions to partners, making you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your experience with training and support roles. Highlight any relevant experience where you've successfully trained others or provided exceptional customer service, as this is crucial for the Post-Onboarding Success Specialist position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Post-Onboarding Success Specialist
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Post-Onboarding Success Specialist position. Understand the key responsibilities and skills required, such as providing support to newly onboarded restaurants and improving their performance.
Tailor Your CV: Customize your CV to highlight relevant experience in merchant services or restaurant partnerships. Emphasize any previous roles where you assisted partners or improved operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping businesses succeed. Mention specific examples of how you've supported partners in the past and your approach to problem-solving and training.
Highlight Soft Skills: In your application, emphasize soft skills such as communication, empathy, and creativity. These are crucial for a role that involves guiding partners and thinking outside the box to ensure their success.
Wie du dich auf ein Vorstellungsgespräch bei Wolt vorbereitest
✨Understand the Merchant Services Team
Make sure you have a solid understanding of what the Merchant Services team does at Wolt. Familiarize yourself with their role in supporting restaurants and how they contribute to the overall success of the platform.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss examples of how you've used outside-the-box thinking to solve problems in previous roles. This will demonstrate your ability to help partners improve their performance creatively.
✨Emphasize Training Experience
Highlight any experience you have in training or onboarding others, especially in a restaurant or service environment. This is crucial for the Post Activation department's goal of ensuring proper equipment training for new partners.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
