Team Lead Post Activation – Germany

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world.

In 2014 we started with delivery of restaurant food.

Now we’re building the delivery of almost everything and you’ll find us in over 500 cities in 30 countries around the world.

In 2022 we joined forces with Door Dash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting.

You’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way.

So, if you’re a self‑starter with drive and entrepreneurial spirit, this could be the ride of your life.

In Germany, our Post Activation team owns the most decisive stretch of a merchant’s journey: the first weeks after they go live, when the right support turns a new partner into a thriving, long‑term business on Wolt.

Day‑to‑day in this role you’ll

• Lead and develop a team of 9 Post‑Onboarding Success Specialists based across our German offices, owning their coaching, performance, and growth.
• Drive the team’s core outcomes: Magic Moment achievement (12 orders in the first 28 days), F28D availability, and merchant self‑sufficiency (Portal adoption and platform proficiency) across your merchant portfolio.
• Set the standard for how the team supports merchants—availability and app usage, menu and image quality, campaign and Ads setup, and platform education that helps partners succeed independently.
• Turn performance data into strategy: analyze why venues miss their Magic Moment, size the biggest levers, and decide where the team should focus to move the metric—at portfolio level.
• Design scalable processes and playbooks: replace one‑off manual work with repeatable workflows, standardized merchant journeys, and self‑service enablement, so the team’s impact scales beyond individual effort.
• Help shape where the function goes next—embracing change and helping develop new ways of measuring and driving merchant success as the business evolves.
• Own the feedback loop with Onboarding and partner with Sales, Account Management, Menu, Photo, and Analytics to fix root causes upstream and improve the handover into long‑term management.
• Recruit, onboard, and coach new team members for long‑term success.
• Our humble expectations
• 5+ years of experience in account management, merchant/customer success, or operations, including proven experience leading and developing a team.
• Experience leading distributed or multi‑location teams, ideally across different sites or regions.
• Strong analytical and strategic thinking: you can dig into performance data, identify what’s driving results, and translate findings into clear priorities and action.
• A track record of owning performance metrics and improving them through structured, scalable solutions rather than one‑off fixes.
• Proficiency with analytics and BI tools such as Looker, Power BI, or Tableau.
• Strong prioritization and organizational skills, and sound judgment in a fast‑changing environment.
• Comfort with ambiguity and change, treating evolving priorities and new metrics as an opportunity rather than a disruption.
• Excellent communicator in both German and English.
• Willingness to travel regularly to other German offices to support your team on the ground.
• Bachelor’s or Master’s degree.
• What's in it for you
• A chance to shape how Wolt sets up thousands of restaurant partners for success across Germany.
• Full ownership and accountability in a fast‑moving environment.
• Independent work in a dynamic, international team.
• A fast‑growing tech company with many career opportunities.
• Attractive salary package.
• A local office in Berlin, Hamburg, Cologne, Frankfurt, or Munich.
• Discount on Wolt orders.
• Modern work equipment.
• Various soft drinks, coffee and fruits in the office.
• Urban Sports Club membership subsidy.
• Deutschland Ticket subsidy.
• Weekly all‑hands meetings and regular team events.
• Flexible working hours policy + 30 days of paid vacation.
• Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.

That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.

We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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