Why Wombat’s
At Wombat’s, we don’t just run hostels - our mission is to create places that inspire people. We believe we can achieve this by fostering an open-minded and empathic atmosphere, where everyone is welcomed, respected, and valued.
We take pride in providing our guests with great service, high quality, and a safe and clean environment, but we want to go beyond that: By inviting everyone to become part of our community, staff and guests alike, we want to share our passion for travelling and create new bonds between people from around the world.
Core tasks
Guest Relations: Act as the main point of contact for our guests, answer questions, handle complaints in an empathic and solution-oriented way, and support guests with any issues during their stay
Check-In & Check-Out: Manage check-in and check-out processes efficiently and professionally
F&B Service: Prepare and sell drinks, coffee, and snacks to guests, ensuring quality, cleanliness, and proper handling of all equipment
Guest Experience: Inform guests about in-house services and events and provide recommendations about the city
Cash Handling: Handle cash and perform cash-ups with diligence
Administration: Take care of administrative tasks as part of daily reception workflows
External Contact: Act as an initial point of contact for partners, suppliers, neighbour, and authorities when needed
House Rules: Ensure adherence to house rules and address issues proactively
Complaint Management: Respond to complaints promptly and aim to turn challenging situations into positive experiences
Stay up to date: Keep yourself informed about relevant updates, events, and operational changes in the hostel
Required competences
Hosting Mindset: Passion for hospitality and creating a welcoming atmosphere for guests
Language Skills: High proficiency in English and German
Social & Communication Skills: Ability to engage with guests openly and professionally
F&B Skills: Ability to prepare drinks, coffee, and food professionally using the provided equipment
Detail Orientation & Hygiene: Careful handling of food and drinks, ensuring cleanliness and adherence to hygiene standards
Responsibility & Initiative: Take ownership of guest interactions and proactively solve problems
Teamwork: Support colleagues across departments and contribute to a strong team spirit
Resilience: Ability to stay calm and composed in busy or stressful situations
Organizational Skills: Strong prioritization and time management abilities
Technical Proficiency: Familiarity with office tools and property management systems
Flexibility & Openness: Adaptability and openness towards different cultures and situations
Our offer
A gross salary of EUR 13.90 per hour
Access to employee discounts and perks, including discounted accommodation in all Wombat’s hostels (Vienna, Budapest, London, Munich), also possible for friends and family members
Opportunities for professional and personal development thanks to our internal training program – WomAcademy.
The opportunity to work in an exciting yet relaxed environment, meeting new people from all over the world
The chance to be a part of a fun, international and energetic team of like-minded individuals
Working hours: 24 hrs./week
Start of work: as soon as possible
If the above applies to you and you are interested in joining our team, we’d love to hear from you!
