Principal Design Researcher and Service Designer 60-100% (m/f/d) in Zug

pAs a first-tier supplier to our renowned business partner bRoche in Rotkreuz /b bor Basel /b, we are currently looking for a motivated and dedicated bPrincipal Design Researcher and Service Designer /b for a temporary assignment of 7 months, with high probability of extension. /ph3Tasks und Responsibilities /h3ulliLeads design research teams in large/global cross-chapters projects /liliNavigates the complexity of business objectives and customer needs and translates them into design decisions by applying a solid design thinking process aimed to successfully impact business and customer experience /liliProduces key deliverables and leads the client conversation within their discipline /liliAnalyses and evaluates design challenges from multiple perspectives, and translates them quickly into granular activities for the team /liliTranslates the clientund#39;s expectations to detailed team day-to-day workstream work, and is able to speak to this integration in future conversations /liliCoaches cross-chapter team members and other designers around design methodologies and best practices contributing to their skills development /liliLeads practice discussions and may lead some aspects of team culture and rituals /liliGathers system-level information from multiple sources and communicate clearly to internal clients, users and customers /liliDefines workshop goals and objectives, design and plan workshop exercises, facilitates workshop sessions and synthesizes information to support strategic project decisions /li /ulh3Additional tasks /h3ulliSupports more senior roles in shaping approaches and pitching work to clients /liliSupports more senior roles in managing day-to-day activities, and understands stakeholders’ expectations and course-correct deviations in the project plan /liliLeads the discussion about domain and regulatory context with clients, users and customers, and incorporates these inputs into design solutions /liliTakes part in CXSD work packages aimed to create more efficient and effective processes and practices /liliSupports constructive critique and personal feedback opportunities within the team, such as retrospectives, and suggest actions to take /liliCreates content to support thought leadership initiatives /liliHelps define overarching story and frameworks to be used during client presentations. Communicates storyline to clients at Roche and potential users and customers, as appropriate. /liliRepresents the CXSD team in Roche events and meetings, and articulates the business value of design /liliActively captures value stories on projects and shares internally or via thought leadership /liliIdentifies inter-dependencies or risks early on, and propose solutions on how to address them /liliOversees and evaluates new team members during ramp-up. Acts as a buddy /li /ulh3Must Haves /h3ulliStrong in-depth knowledge in Design Research and broad knowledge of related design disciplines (i.e. Product Design and Service Design) /liliAbility to orchestrate the research activity across multiple projects /liliA proven track record in creating experience strategy based on customer insights /liliAbility to manage both qualitative and quantitative research methodologies and different data set integration /liliAbility to contribute to several products or services that have come to market with ownership of deliverables /liliExperience in guiding more junior designers on projects that require in-depth knowledge of healthcare solution areas and related regulations /liliMinimum 5-10 years of experience in med. Tech or regulated environments /liliGreat presentation skills and communicates ideas, solutions and deliverables effectively and logically when asked to /liliStrategic thinker and results oriented able to drive experience and business conversations. /liliGreat team player able to generate consensus and buy-in in complex organizational contexts. /liliCurious and humble: develop a learner approach to research and design challenges. /liliCreative problem solvers are able to look for the best solution to address the challenge. /liliData driven to ground decision making on a robust understanding of the problem space. /liliOften the "back-bone" of projects from beginning to end. /liliUsually leads the design process of one or two main projects and also manages design research discussions around similar projects or similar environments. /liliAble to communicate organizational and product development changes to cross-chapter team members and other designers. /liliObserves project challenges and discusses contingencies and mitigation ideas with project lead. /liliDemonstrates resilience in the face of failure, obstacles, or project changes /liliHas a deep commitment to the long-term project goals and is able to direct product and design team attention to them. /liliThinks logically and critically about client problems and is methodical and process-oriented on tackling those problems /liliAble to work and to manage their project development independently. Requires only minimal guidance from more senior roles. /liliKnows how to independently engage and communicate with Roche customers and potential customers to enable customer centricity within projects. /li /ulh3Benefits /h3ulliBecome part of one of the most prestigious pharmaceutical companies and actively shape the future of healthcare /liliExperience a work culture that promotes diversity and inclusion and where all employees feel valued /liliWork on a state-of-the-art campus featuring green spaces, meeting areas, and an inspiring atmosphere /liliWork with modern and up-to-date tools in an innovative work environment /liliStart with a professional onboarding process and a thorough introduction to your new role during the Welcome Days /liliBenefit from financial support for your professional development plans /liliEnjoy a selection of high-quality meals in modern staff restaurants /liliAs part of a sustainable mobility concept, on-site parking spaces are available to you /liliTake advantage of unbeatable, year-round discounts at renowned retailers and over 200 top brands /liliBenefit from fleet discounts when purchasing new cars or receive constant fuel discounts /li /ulpWir wertschätzen Vielfalt und begrüssen daher alle Bewerbungen – unabhängig von Geschlecht, sozialer Herkunft, Religion, Alter und Identität. Zur leichteren Lesbarkeit und besseren Verständlichkeit verwenden wir nur eine Gender-Form. Selbstverständlich sind im jeweiligen Kontext alle Genderformen gleichermassen gemeint. /p #J-18808-Ljbffr