System Support Engineer / Servicetechniker MedTech (m/f/d) in Zug

pAs a first-tier supplier to our renowned business partner bRoche Diagnostics in Rotkreuz /b, we are currently looking for a motivated and dedicated bSystem Support Engineer /b for a temporary assignment of 12 months, with high probability of extension. /p pAs a healthcare pioneer and the industry’s global leader in in‑vitro diagnostics, the Diagnostics Division of Roche pushes boundaries and challenges the status quo to redefine what is possible. Rocheund#39;s commitment to research and development enables the company to bring integrated solutions in diagnostic testing, laboratory efficiency, healthcare digitalization, and decision support tools and software to the market. The products deliver increasingly precise information to help save lives, prevent or control the risk of infection, and monitor treatment effectiveness. /p pThe RDS RundD organization operates globally, with international teams across various sites and countries, structured into four networks and four chapter areas. The company is currently seeking a passionate and proactive individual to fill the role of System Support Engineer within the RnD Service chapter, located in Rotkreuz (CH). As a System Support Engineer, you will be a key technical expert within a cross-functional environment, responsible for supporting Roche Diagnostic Systems throughout their entire lifecycle, from development to post‑launch. /p pThe candidate possesses a recognized vocational qualification (such as an EFZ in Mechatronics, Electronics, or Precision/Automotive Mechanics) or a tertiary degree in an engineering discipline. They offer one to three years of verified hands‑on experience, demonstrating a strong aptitude for practical problem‑solving within demanding technical service or maintenance environments. The position requires solid analytical acumen, with particular emphasis on systematic root‑cause analysis and structured troubleshooting across interconnected hardware, software, and IT configurations. Furthermore, the candidate demonstrates the autonomy and technical diligence necessary to independently commission, maintain, and service advanced diagnostic instrumentation. This profile is completed by professional working proficiency in both English and German, ensuring effective collaboration within cross‑functional RundD engineering teams. /p h3Tasks und Responsibilities /h3 ul liServe as a technical expert and primary point of contact for internal customers regarding all service aspects /li liInstall Roche Diagnostics systems (hardware and software) across all development phases—including early prototypes—as well as according to installation manuals in the Roche Diagnostics Knowledge (RDK) database /li liPerform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting and repair of hardware and software issues /li liManage the deployment and servicing of various systems and their specific configurations /li liEnsure comprehensive documentation in accordance with established quality standards /li liProvide technical support for global development trials /li /ul h3Must Haves /h3 ul liHF or university degree in an engineering or life sciences discipline (e.g., Medical Devices, Electronics/Automation, Mechatronics) or completed technical vocational training with relevant practical experience /li liInitial experience in, or clear willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2 /li liFirst hands‑on experience in a technical or mechanical occupation /li liCustomer- and service‑oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style /li liProficiency in English (written and spoken) is essential; German is a plus for the Rotkreuz site /li /ul h3Nice to Haves /h3 ul liBasic knowledge of network administration and IT troubleshooting /li liPrior experience servicing diagnostic instruments or involvement in equipment management /li liPractical experience resolving technical issues across interdisciplinary setups (hardware, software, and laboratory workflows) /li liPrevious experience working in a GMP or ISO‑regulated environment /li /ul h3Benefits /h3 ul liBecome part of one of the most prestigious pharmaceutical companies and actively shape the future of healthcare /li liExperience a work culture that promotes diversity and inclusion and where all employees feel valued /li liWork on a state‑of‑the‑art campus featuring green spaces, meeting areas, and an inspiring atmosphere /li liWork with modern and up‑to‑date tools in an innovative work environment /li liStart with a professional onboarding process and a thorough introduction to your new role during the Welcome Days /li liBenefit from financial support for your professional development plans /li liEnjoy a selection of high‑quality meals in modern staff restaurants /li liAs part of a sustainable mobility concept, on‑site parking spaces are available to you /li liTake advantage of unbeatable, year‑round discounts at renowned retailers and over 200 top brands /li liBenefit from fleet discounts when purchasing new cars or receive constant fuel discounts /li /ul pWir wertschätzen Vielfalt und begrüssen daher alle Bewerbungen – unabhängig von Geschlecht, sozialer Herkunft, Religion, Alter und Identität. Zur leichteren Lesbarkeit und besseren Verständlichkeit verwenden wir nur eine Gender-Form. Selbstverständlich sind im jeweiligen Kontext alle Genderformen gleichermassen gemeint. /p #J-18808-Ljbffr