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- Aufgaben: Help luxury clients with inquiries about high-end accessories via phone, email, and chat.
- Arbeitgeber: Join a tech-driven luxury re-commerce retailer making high-end brands accessible.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and learning.
- Warum dieser Job: Be part of a team that values customer experience and luxury fashion.
- Gewünschte Qualifikationen: Strong communication skills in French or Italian; customer service experience preferred.
- Andere Informationen: Work in a vibrant Berlin office with a focus on integrity and teamwork.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Our client is a luxury re-commerce retailer specialized in the buying and selling of accessories from high-end fashion brands. At their core, they are a technology company with a mission of making the world\’s most coveted brands more accessible by breaking down the walls of traditional luxury.
They are seeking friendly and detailed individuals to join their Client Services team as a Personal Shopping Assistant to assist clients over phone, email and chat with questions about their luxury accessories and handbags.
About the role:
– Assist clients with inquiries regarding items on the website; typically, on condition or noted flaws.
– Assist clients with general inquiries over phone and/or email along with escalated calls.
– Use proper phone etiquette when facilitating client service inquiries and requests.
– Partner with Client Services Lead/Manager to keep training content and materials up-to-date
– Effectively communicate with other departments to resolve client issues
Do you have what it takes:
– Ability to communicate with high-end clients on the phone, email or chat
– Working knowledge of Customer Service and valuing the customer experience
– Knowledge of high-end luxury handbags and accessories preferred but not required
– Strong proficiency working with online website
– Extremely organized and ability to multi task
– Excellent verbal and written communication skills in French or Italian
– Must have integrity and consistently exhibit strong work ethics
Wir freuen uns Sie kennenzulernen!
Sie können uns Ihre Bewerbung an senden.
Ihr Kontakt
Workstation AG
Herr Robert Khnl
Alt Moabit 96 B
10559 Berlin
Telefon +49 30 43024324
#J-18808-Ljbffr
Personal Shopping Assistent - Call Center (m/f/d) Arbeitgeber: Workstation AG
Kontaktperson:
Workstation AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Personal Shopping Assistent - Call Center (m/f/d)
✨Tip Number 1
Familiarize yourself with high-end luxury brands and their products. This knowledge will help you engage confidently with clients and answer their inquiries effectively.
✨Tip Number 2
Practice your phone etiquette and communication skills. Since you'll be interacting with high-end clients, it's crucial to convey professionalism and warmth in every conversation.
✨Tip Number 3
Showcase your organizational skills by preparing for potential client inquiries. Think about common questions related to luxury accessories and how you would address them.
✨Tip Number 4
If you speak French or Italian, highlight this skill during your interactions. Being multilingual can set you apart and enhance the customer experience for clients who prefer these languages.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Personal Shopping Assistent - Call Center (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities of a Personal Shopping Assistant. Highlight your ability to communicate effectively with high-end clients and your customer service experience.
Tailor Your CV: Customize your CV to reflect relevant experiences that align with the role. Emphasize any previous customer service roles, especially those involving luxury products or high-end clientele.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury fashion and your understanding of the brand's mission. Mention your communication skills in French or Italian, as this is a key requirement for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your tone is professional yet friendly, reflecting the company's values.
Wie du dich auf ein Vorstellungsgespräch bei Workstation AG vorbereitest
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for high-end fashion brands and luxury accessories. Share any personal experiences or knowledge you have about these products, as it will demonstrate your genuine interest in the role.
✨Master Phone Etiquette
Since this position involves assisting clients over the phone, practice your phone etiquette. Speak clearly, listen actively, and ensure you convey a friendly and professional tone throughout the conversation.
✨Prepare for Common Client Inquiries
Anticipate the types of questions clients may ask regarding luxury items, such as condition or flaws. Familiarize yourself with the company's offerings and be ready to provide detailed and accurate information.
✨Demonstrate Strong Communication Skills
Highlight your verbal and written communication skills during the interview. If you speak French or Italian, be prepared to showcase your proficiency, as this is a valuable asset for communicating with high-end clients.
