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- Aufgaben: Help customers with their online shopping experience and build lasting relationships.
- Arbeitgeber: Join a leading digital shopping mall known for great deals and variety.
- Mitarbeitervorteile: Enjoy free snacks, drinks, and employee discounts, plus a convenient location.
- Warum dieser Job: Be part of a dynamic team that values customer service and teamwork.
- Gewünschte Qualifikationen: Fluency in Czech and a passion for customer service are key.
- Andere Informationen: Experience in a call center is a plus; flexible shifts available.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Maybe you (m/f/d) already know our client from banner ads on your social networks. Online shopping is convenient and, when combined with great value for money and bargains, is even cheaper than shopping in brick-and-mortar retail. Our client provides you with a wide variety of products from a large number of manufacturers and suppliers. This online portal offers its products without having to go through the wholesale trade – and thus very cheaply. For the customer care department we are looking for you (m/f/d): you are going to make the shopping experience unforgettable for the customer and create a long lasting realtionship, based on loyalty and trust. Typical questions arise regarding the payment methods (only certified payment service providers are allowed), delivery times and, if necessary, customs formalities, returns or complaints. You are most suitable for this position if you can identify yourself with the following requirements: Passion for customer service Experience in a call center environment is a big advantage Equipped with basic principles of information technology Ability to contribute experience Can work shifts Understands the importance of professionalism Fluency in Czech Believes in team spirit What you can expect: A 5-day working week Beverages and snacks for free Centrally located and easily accessible by public transport secured bicycle storage in the courtyard Employees discount for selected providers Wir freuen uns Sie kennenzulernen!
Customer Service (m/f/d) for a digital shopping mall Arbeitgeber: Workstation Customer Care
Kontaktperson:
Workstation Customer Care HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Service (m/f/d) for a digital shopping mall
✨Tip Number 1
Make sure to showcase your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will resonate well with the hiring team.
✨Tip Number 2
Familiarize yourself with common customer inquiries related to online shopping, such as payment methods and return policies. This knowledge will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 3
Highlight any experience you have in a call center environment. Discussing your familiarity with handling customer queries over the phone can set you apart from other candidates.
✨Tip Number 4
Emphasize your ability to work in a team and your understanding of professionalism. Sharing instances where you've collaborated effectively with colleagues can illustrate your fit for the company culture.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Service (m/f/d) for a digital shopping mall
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your passion for customer service and any relevant experience in a call center environment.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous roles in customer service or call centers. Provide specific examples of how you have contributed to creating positive customer experiences and building loyalty.
Showcase Your Skills: Mention your IT skills and any familiarity with payment methods or online shopping platforms. This will demonstrate your ability to handle customer inquiries effectively and efficiently.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the position. Explain why you believe you would be a great fit for the team and how you can contribute to making the shopping experience unforgettable for customers.
Wie du dich auf ein Vorstellungsgespräch bei Workstation Customer Care vorbereitest
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Highlight Relevant Experience
If you have experience in a call center or customer service role, be ready to discuss it. Talk about the skills you developed and how they can be applied to this position.
✨Demonstrate Team Spirit
Since teamwork is important for this role, prepare to discuss how you have successfully collaborated with others in previous jobs. Mention any specific projects or situations where teamwork led to positive outcomes.
✨Prepare for Common Customer Queries
Familiarize yourself with typical questions customers might have regarding payment methods, delivery times, and returns. Being knowledgeable will show that you are proactive and ready to assist customers effectively.
