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- Aufgaben: Handle customer inquiries about music, film, and TV distribution via calls, emails, and chats.
- Arbeitgeber: Join a leading company in the entertainment industry focused on innovative customer service.
- Mitarbeitervorteile: Enjoy flexible working hours and opportunities for continuous learning and development.
- Warum dieser Job: Be part of a dynamic team that values communication and problem-solving in a creative environment.
- Gewünschte Qualifikationen: Strong communication skills in Swedish and proficiency in Microsoft applications required.
- Andere Informationen: This role offers a chance to engage with the latest in media entertainment.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
This role is all about music, film and television distribution. With a holistic approach to sales and marketing combined with industry-leading technology and operations, you will be engaged in the premier league of customer service. In your (m/f/d) new position in the customer service department you will: Promptly handle inbound inquiries via calls, emails and chats from external and internal customers Keep retail partner informed about delivery status, utilizing multiple channels including email, phone, chats Identify internal and external customer needs, clarify information, research issues and provide solutions Proactively follow through with necessary communications Engage in continuous learning to improve knowledge and performance level Your knowledge and skills: Ability to maintain effective relationships with coworkers, retail partners, delivery teams, and supervisors. Excellent written and oral communication skills with active listening in Swedish Computer proficiency: particularly Microsoft applications and other operational systems Ability to work independently, effectively with minimal supervision, and as a member of a team, making quality, on-demand decisions. Detail oriented, problem solver, positive attitude and flexible concerning working hours Wir freuen uns Sie kennenzulernen!
Customer Support New Media Entertainment (m/f/d) Arbeitgeber: Workstation Customer Care
Kontaktperson:
Workstation Customer Care HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support New Media Entertainment (m/f/d)
✨Tip Number 1
Familiarize yourself with the latest trends in music, film, and television distribution. This knowledge will not only help you understand the industry better but also allow you to engage more effectively with customers and partners.
✨Tip Number 2
Practice your communication skills in Swedish, as this role requires excellent written and oral abilities. Consider engaging in conversations or role-playing scenarios to enhance your active listening and response skills.
✨Tip Number 3
Get comfortable with Microsoft applications and any operational systems relevant to customer support. Familiarity with these tools will enable you to handle inquiries more efficiently and demonstrate your tech-savviness during the interview.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to think on your feet and provide solutions under pressure.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support New Media Entertainment (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Customer Support position. Tailor your application to highlight your relevant experience in music, film, and television distribution.
Highlight Communication Skills: Since excellent written and oral communication skills are crucial for this role, provide specific examples in your application that demonstrate your ability to communicate effectively, especially in Swedish.
Showcase Problem-Solving Abilities: Include instances where you successfully identified customer needs and provided solutions. This will show your proactive approach and problem-solving skills, which are essential for customer support.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect your experience with customer service and your proficiency with Microsoft applications. Mention any relevant experience working independently and as part of a team.
Wie du dich auf ein Vorstellungsgespräch bei Workstation Customer Care vorbereitest
✨Show Your Passion for Entertainment
Since this role revolves around music, film, and television, make sure to express your enthusiasm for these industries. Share your favorite artists, films, or shows and how they inspire you in customer service.
✨Demonstrate Your Communication Skills
Highlight your excellent written and oral communication skills during the interview. Be prepared to provide examples of how you've effectively communicated with customers in previous roles, especially in Swedish.
✨Prepare for Problem-Solving Scenarios
Expect to discuss how you would handle specific customer inquiries or issues. Think of examples where you identified a problem, researched solutions, and followed through to ensure customer satisfaction.
✨Emphasize Teamwork and Independence
This role requires both teamwork and the ability to work independently. Share experiences that showcase your ability to collaborate with others while also being self-motivated and making quality decisions on your own.
