German-speaking Senior Business Travel Consultant – Remote in Portugal

Workster is partnering with a leading company in the field of business travel management, corporate cards, and expense solutions to recruit a Senior Business Travel Consultant to join their Portugal-based team.In this role, you will support corporate clients by organizing their travel arrangements – including bookings for flights, hotels, rail, and other travel services. You’ll ensure a seamless travel experience, assist with self-service tools, and ensure compliance with company and customer travel policies.Work Model : Full-time – fully remote anywhere in Portugal or hybrid from Lisbon.Your Responsibilities :Provide customer service to corporate clients via phone, email, and chatAssess customer needs and travel preferences efficientlyManage complex bookings : flights, trains, hotels, rental cars, etc.Assist with self-service platforms and travel appsEnsure compliance with SLAs and quality standardsFollow global travel and compliance policiesShare feedback on service improvements and internal processesParticipate in team meetings and discussions on travel industry trendsMeet attendance and performance targetsYour Profile :German level C1 (spoken and written)Minimum 5 years of experience in business travel consulting (including flights, trains, hotels)At least 3 years of experience working with a GDS system (e.g., Sabre, Amadeus, Galileo) – mandatoryPrevious experience in customer service or contact center is a plusConfident with tools like Gmail, Zendesk, Slack, and SalesforceWillingness to work shifts (Monday–Sunday, between 7 : 00 and 23 : 00)Strong multitasking, problem-solving, and organizational skillsProfessional and empathetic communication styleAdditional language skills (e.g., French, Italian, Spanish) are an assetThe Offer :Competitive salary based on experience and qualificationsFlexible working model – fully remote from Portugal or hybrid in LisbonComprehensive health, dental, and vision insurancePaid parental and bereavement leaveCommuting supportMental health programsInternet allowance for home officeOnboarding, training, and career development opportunitiesApplication Process :Introductory phone interview with a Workster recruiterInterview with HR from the partner companyFinal interview with the clientReady to start an international career from Portugal?Join a multicultural team and shape the future of customer experience in business travel! #J-18808-Ljbffr