AI and Workplace Technology Specialist

Context and why we are recruiting The Forum is building an intelligent workplace where staff can ask questions, get answers, and take action across their tools without switching systems or navigating complexity. The experience is natural language first, so staff can work across multiple platforms in their everyday work. Getting there requires every off-the-shelf tool to be connected, configured, and evolving as part of a coherent whole. That is what this role is for. The AI and Workplace Technology Specialist will bridge the gap between the tools staff use every day and the intelligent workplace we are building. They will help ensure the platforms in their portfolio are actively managed, fit for purpose, and connected to the Forum’s intelligent workplace rather than operating in isolation. This role will help shape how workplace technology is selected, configured, adopted, governed, and evolved across the Forum. It will support the practical delivery of the Workplace Technology strategy and the operating model where TDI (Technology and Digital Innovation) owns the institutional platform layer, and business owners own the service, process, operational outcome, day-to-day usage, operational configuration, and 1st level support enabled by the tool. The role is needed because the Forum is expanding its use of staff-facing tools, including AI and LLM platforms, Zoom, its meeting room and desk booking tool, and other workplace systems. The team needs additional capacity to support use cases, coordination, governance, adoption, and lifecycle activity across tools that staff rely on every day. Reporting line and how is this role embedded in the wider team? The role will report into the Workplace Technology team within TDI. It will work closely with colleagues across TDI, business owners, power users, general employees, Procurement, Legal