Senior ERP Delivery Manager

IMPORTANT NOTICE:

– The deadline for applications is indicated in local date and time.

– This post is a project post.

1. Organizational Context

a. Organizational Setting

The post of Senior ERP Delivery Manager is located in the Enterprise Solutions Division (ESD), Information and Communication Technology.

The Enterprise Solutions Division (ESD) hosts the portfolio of ERP applications (known as “AIMS”) which provides the backbone for Procurement, Travel & Meetings, Human Resources, Finance, Program Performance and Budget, Risk Management, Conference Management, and Customer Relationship Management as the main digital platform supporting these processes with over 1,300 internal users and a vast community of external customers. Additional applications beyond those listed may also be included in the portfolio in the course of time.

The Division is responsible for the delivery of the AIMS transformation 2.0 project, a business-driven initiative which focuses on the transformation of the core ERP capabilities (Finance, Procurement, Human Resources Management and Payroll, Travel & Meetings) including integration capabilities with business systems (PCT, Madrid, Hague, AMC, etc.) and satellite capabilities such as the SaaS result-based planning system WePerform.

b. Purpose Statement

This is a project post under the approved Capital Master Plan AIMS 2.0 Transformation project. WIPO/AIMS is embarking on a large modernization, involving the migration of existing applications to Cloud platforms, as well as renewing its applications landscape.

The main role of the incumbent is to oversee the successful delivery of AIMS Transformation initiative, coordinating the various projects under the Transformation program, receiving its strategic direction from the transformation governing body.

The delivery manager will drive and influence the delivery team, composed of staff, vendors and consultants, towards reaching project objectives. S/he will ensure that plans are created and executed accordingly, risk identified and managed, issues and problems addressed through periodical analysis and reporting to key stakeholders.

c. Reporting Lines

The incumbent works under the supervision of the Director of the Enterprise Solutions Division.

d. Work Relations

The Senior ERP Delivery Manager collaborates extensively with business areas and various project teams, ensuring efficient processes that meet business expectations. This involves working closely with WIPO staff, external partners, consultants, and vendors. The incumbent aligns ERP transformation goals with organizational priorities by maintaining regular communication with governance bodies, multidisciplinary teams and other key stakeholders.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

1. Under the supervision of the Director, ESD, be accountable for delivery in all aspects – financial, staffing, implementation and business as well as regulatory requirements where present.
2. Lead the execution of the overall transformation strategy, coordinating the products delivery of projects under the program mandate, in collaboration with the solution implementer, vendors and project teams.
3. Oversee the configuration and integration of ERP modules as per the business process and requirements.
4. Manage business relationships, expectations, represent delivery on the relevant governance level.
5. Coordinate the adoption of cloud solution strategy in coordination with all relevant stakeholders.
6. Champion the use of best practices, process simplification and coordinate with process owners to translate them into the new solution.
7. Ensure transformation follows Governance, Risk and Compliance standards.
8. Establish and maintain the overall delivery plan and related resources allocation.
9. Ensure that the connected project work plans, schedules, resource plans and status reports are prepared, executed, and monitored appropriately by all the solution team members.
10. Work closely with multi-disciplinary teams of product owners, architects, engineers and quality assurance experts to drive estimates, delivery plans and retrospectives. Identify and manage project risks and flag serious issues early.
11. Where applicable, facilitate the resolution of solution design and integration issues.
12. Work actively with project stream leads to resolve issues causing delays in task completion. Escalate and resolve whenever possible critical path issues that impact the achievement of key milestones.
13. Work actively with the service and operations team to ensure mutual interdependencies are fulfilled and ensure the preparedness for the cutover to production.
14. Perform other related duties as required.

3. Requirements

Education (Essential)

Advanced university degree in information technology, computer science, business management or a related discipline. A first-level university degree in one of the afore-mentioned fields plus two years of relevant professional experience in addition to the experience requested below may be acceptable in lieu of an advanced university degree.

Education (Desirable)

Project management certification, preferably Prince2.

Program Management certification, preferably MSP.

Experience (Essential)

At least ten years of relevant professional experience in driving digital transformations, in the context of ERPs.

Experience in leadership positions, such as Solution/Enterprise Architect or Delivery/Program Manager, in the context of at least one large-scale ERP project, with a strong preference for Cloud ERP implementation.

Hands-on experience delivering complex projects, managing stakeholders on all levels and successfully driving IT services engagements.

Proficient in translating architecture into detailed implementation plans for public cloud deployments.

Proven experience of finance and HR services digital transformation, including the lifecycle of project implementation, user acceptance testing and release planning.

Proven experience with vendor management, consulting or outsourcing Account, in particular with ERP market leaders.

Experience in working with business users and delivering cost effective solutions.

Experience (Desirable)

Knowledge and experience of designing and implementing Oracle Fusion and related products for medium to larger Organizations.

Excellent knowledge and experience in implementing business improvement and best industry practices.

Experience in a similar post within the United Nations common system involving ERP implementation.

Language (Essential)

Excellent spoken and written knowledge of English.

Language (Desirable)

Knowledge of other official UN languages, particularly French.

Job Related Competencies (Essential)

Excellent organizational skills, with the ability to work within strict time constraints and to meet deadlines.

Knowledge of business processes in context of an ERP based Process transformation.

Good training and presentation skills and ability to communicate technical subjects to a non-technical audience.

Excellent knowledge in generating process documentation.

Good organizational and time management skills.

Good analytical and problem-solving skills.

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.

Competent user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Job Related Competencies (Desirable)

Good understanding of and experience with the UN HR and Finance business processes.

Good knowledge of integration patterns, tools and platforms.

4. Organizational Competencies

1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.

5. Information

Mobility:

WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the February 2025 rate of 68.1%

P5

Annual salary: $92,731

Post adjustment: $63,150

Total Salary: $155,881

Currency: USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

* Initial period of one year, renewable, subject to funding and satisfactory performance. Fixed-term appointments granted for approved projects shall be for a period whose minimum and maximum duration are tied to the funding and terms of reference of the project. The overall duration of a fixed-term appointment for a project shall normally not exceed five years. Fixed-term appointments granted for approved projects shall not be converted to a permanent or continuing appointment.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of your identification and the degree(s)/diploma(s)/certificate(s) required for this position. WIPO recognizes higher educational qualifications obtained from institutions accredited/recognized in the World Higher Education Database (WHED), a list maintained by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed here: . Some higher educational qualifications may not be listed in WHED, and will be reviewed on a case-by-case basis.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.

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