HRIS Manager

The Secretariat of the WTO is seeking to fill a Human Resource Information System (HRIS) Manager position in the Human Resources Division (HRD).

The role reports to the Head of HR Operations and is responsible for the strategic and operational management of the organization's Workday system.

Overview

The HRIS Manager will oversee system configuration, ensure data integrity, lead continuous process improvement, and collaborate with cross‑functional teams to meet business requirements.

The position requires strong project management, a deep understanding of Workday modules, and the ability to provide technical and user support.

Responsibilities

• System Governance and Oversight – define and enforce governance protocols across all Workday modules, maintain security, provide audit trails, and monitor module‑level activities.
• System Maintenance and Optimization – optimize system functionality, manage security roles, oversee updates and new feature deployments, and keep abreast of HRIS trends.
• Reporting and Data Analysis – develop dashboards and reports for HR metrics, provide workforce trend insights, and support data visualisation and consistency across divisions.
• Empowering Devolved Ownership – partner with business owners to enable module‑specific management, train users, and develop self‑service tools.
• Collaboration with Key Stakeholders – coordinate between HR, IT, and external vendors, configure solutions, troubleshoot issues, and provide training and support.
• Vendor and AMS Partner Management – liaise with the AMS partner and Workday support, monitor SLA performance, and oversee the support contract.
• Compliance and Data Integrity – prepare compliance reports, establish governance protocols for data accuracy and security, and oversee system enhancement implementation.
• End‑User Training and Support – provide ongoing training, document processes, and act as a technical point of contact for resolved issues.
• Project Management – align the HRIS roadmap with strategic goals, support module implementation and integrations, and manage project workflows.

Education & Qualifications

Advanced university degree in Information Technology, Human Resource Management, or a related field, or equivalent professional expertise.

Certification or proven experience in at least two Workday modules (HCM, Recruiting, Talent Management, Compensation, Benefits, or Learning) is an advantage.

• Knowledge and Skills
• Understanding of HR processes such as payroll, benefits, and compensation.
• Hands‑on experience with at least two Workday HR modules.
• Expertise in Workday security administration.
• Experience with Workday integrations, APIs, web services, and middleware tools.
• Proficiency in custom reporting, dashboards, and Workday Prism Analytics.
• Project management skills and experience.
• Strong drafting and communication skills.
• Behavioural Skills
• Strong organisational and planning skills.
• Problem‑solving mindset and solutions‑focused approach.
• Ability to work both independently and as part of a team.
• Supervisory and coaching capability.
• Stakeholder engagement and collaboration.
• Excellent communication, including simplifying complex concepts.
• Organisational Competencies
• Communicating for Results
• Effective Collaboration
• Cultivating Progressive Growth
• Professional Accountability
• Relevant Digital Proficiency
• Diversity, Equity, and Inclusion
• Leadership & Management Competencies
• Talent‑Centred Leadership
• Coordinated Cross‑Functional Leadership
• Self‑Aware Leadership
• Strategic Leadership
• Work Experience

• Minimum 5 years of relevant professional experience, including

• At least 3 years hands‑on HRIS experience, focusing on Workday.
• At least 5 years database management or related experience.
• At least 2 years managing external vendor relationships and contracts.
• At least 2 years project management experience.
• At least one year in a supervisory position.
• Languages

Excellent speaking and writing skills in English. Knowledge of French or Spanish is an asset.

Eligibility

Only applications from nationals of WTO Members will be accepted.

Equal Opportunity Statement

The WTO is an equal‑opportunity and inclusive employer, welcoming applications from qualified candidates irrespective of age, disability status, gender, nationality, race, religion, sexual orientation, social origin, or any other characteristic.

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