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- Aufgaben: Be the voice of our customers, solving inquiries via phone, email, or chat.
- Arbeitgeber: Join a global outsourcing company with offices in Kyiv and Lviv, collaborating with top brands worldwide.
- Mitarbeitervorteile: Enjoy remote work, paid training, competitive pay, and a supportive community.
- Warum dieser Job: Grow your communication skills globally while working in a dynamic, cooperative environment.
- Gewünschte Qualifikationen: Fluent in German and English; customer service experience is a plus but not required.
- Andere Informationen: Flexible hours to accommodate different time zones and a strong team spirit encouraged.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Our mission goes way beyond making working life simpler; we provide WOW-working opportunities.
On a Pursuit of Excellence You Could Be the Key Element We are Seeking! Join Our Dynamic Team!
Why Us?
We are an outsourcing company with operational offices in Kyiv and Lviv. We collaborate with top-notch companies across Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, and beyond. In other words, get ready to go global right from your desk! In our company, you will have the opportunity to work closely with clients from different countries and grow your communication skills on a global scale.
Your Role: As our Customer Support Representative, you won’t simply be answering calls. You’ll be the voice, the mediator, and the virtual smile that turns customer frowns upside down.
Responsibilities:
- Responding promptly and accurately to customer inquiries via phone, email, or chat.
- Identifying customer needs and assisting customers in using specific features.
- Analyzing and reporting product malfunctions through rigorous testing and user impersonation.
- Updating internal databases with technical issue information and valuable customer discussions.
- Sharing feature requests and effective workarounds with team members.
- Informing customers about new features and functionalities.
- Following up with customers to ensure the resolution of their technical issues.
Skills & Requirements:
- Stellar communication skills in German and English.
- Prior experience in customer service is a bonus but not a must.
- Ability to work in different time zones.
- A team spirit with an appetite for learning.
What We Offer
- Enjoy working remotely.
- Paid training and probation period.
- Competitive compensation.
- The community of like-minded people.
- A dynamic and cooperative work environment.
- The opportunity to grow professionally.
Ready to Take Your Career to Stratospheric Heights? Don’t miss this once-in-a-lifetime chance.
CV Submission
Do you want to work with us? Please fill in your details below.
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Customer Support Representative (German/English) Arbeitgeber: Wow24-7 Inc.
Kontaktperson:
Wow24-7 Inc. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Representative (German/English)
✨Tip Number 1
Familiarize yourself with common customer support scenarios and solutions. This will help you feel more confident during the interview and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Brush up on your communication skills in both German and English. Practice responding to customer inquiries in a friendly and professional manner, as this is crucial for the role.
✨Tip Number 3
Research our company and the industries we serve. Understanding our clients and their needs will give you an edge in the interview and show that you're genuinely interested in the position.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding different time zones. Highlighting your willingness to adapt will make you a more attractive candidate for the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Representative (German/English)
Tipps für deine Bewerbung 🫡
Highlight Your Language Skills: Since the role requires stellar communication skills in both German and English, make sure to emphasize your proficiency in these languages. Include any relevant certifications or experiences that showcase your language abilities.
Showcase Customer Service Experience: Even though prior experience in customer service is a bonus but not a must, if you have any relevant experience, be sure to highlight it. Describe specific situations where you successfully resolved customer issues or improved customer satisfaction.
Tailor Your CV: Customize your CV to reflect the responsibilities mentioned in the job description. Use keywords from the listing, such as 'responding to inquiries', 'analyzing product malfunctions', and 'updating internal databases' to demonstrate your fit for the role.
Express Your Team Spirit: The company values a team spirit with an appetite for learning. In your application, mention examples of how you've worked collaboratively in a team setting and your willingness to learn and adapt in a dynamic environment.
Wie du dich auf ein Vorstellungsgespräch bei Wow24-7 Inc. vorbereitest
✨Showcase Your Communication Skills
As a Customer Support Representative, stellar communication in both German and English is crucial. Practice articulating your thoughts clearly and confidently, as this will be key in demonstrating your ability to connect with customers.
✨Familiarize Yourself with the Company
Research the outsourcing company and its clients. Understanding their mission and values will help you align your answers with what they are looking for, showing that you are genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your past experiences or create hypothetical scenarios where you can demonstrate your problem-solving skills and customer-centric approach.
✨Emphasize Your Team Spirit
Highlight your ability to work collaboratively in a team environment. Share examples of how you've successfully worked with others in the past, as this role requires a cooperative mindset and a willingness to learn from teammates.
