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- Aufgaben: Drive revenue growth and build strong client relationships as a Customer Success Manager.
- Arbeitgeber: Wunder Mobility is a leading B2B SaaS company reshaping global mobility solutions.
- Mitarbeitervorteile: Enjoy a diverse and inclusive workplace with passionate colleagues and a commitment to innovation.
- Warum dieser Job: Make a real impact on sustainable transportation while growing your career in a dynamic environment.
- Gewünschte Qualifikationen: 5+ years in customer success or account management, with strong communication skills in English and German.
- Andere Informationen: Join a team that values your unique perspective and fosters continuous improvement.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Our Company
At Wunder Mobility we\’re all about reshaping mobility. As the leading B2B SaaS company, our platform is the driving force behind the mobility transformation. Our tech platform enables vehicle sharing operators to grow, manage and scale their vehicle fleets.
We empower operators around the globe to offer sustainable and efficient transportation options that make a real impact on millions of lives. Our mission goes beyond just advancing technology; we aim to drive a significant shift in how cities move.
What your role will be
We are seeking a highly motivated and experienced Customer Success Manager to cultivate and expand relationships with our most valuable enterprise clients. You will serve as a trusted advisor, ensuring client satisfaction, driving product adoption, and maximizing revenue generation through upselling, cross-selling, price increases and renewals.
What you will do
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Drive revenue growth: Achieve and exceed revenue targets through renewals, upsells, cross-sells, and price increases.
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Become a product expert: Develop a deep understanding of our SaaS platform and guide clients on how to maximize its value.
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Onboard new clients: Project manage the onboarding process, ensuring a smooth and successful implementation in collaboration with Technical Support.
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Cultivate strong relationships: Build and maintain long-lasting partnerships with key stakeholders within assigned accounts.
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Collaborate effectively: Work closely with internal teams to provide a seamless client experience, prepare client reports, and identify opportunities for process improvement.
What you bring to the table
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Proven track record: 5+ years of experience in customer success management or account management or a similar role within the B2B SaaS industry, specifically managing enterprise accounts.
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Strong business acumen & technical affinity: Deep understanding of SaaS business models, sales cycles, and customer relationship management, coupled with an interest in and ability to grasp technical products.
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Excellent communication skills: Exceptional written and verbal communication in English and German.
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Relationship builder: Ability to build rapport and establish trust with senior-level executives.
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Strategic thinker: Capable of developing and executing strategic account plans to drive revenue growth.
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Results-oriented: Highly motivated and driven to achieve and exceed targets.
What we offer
Joining the Wunder Mobility team means being part of a team where diversity is celebrated, inclusivity is fostered, and your unique perspective matters. Work alongside passionate colleagues driven by a shared mission to drive forward sustainable mobility.
We thrive in a dynamic fast-paced environment, fueled by innovation and a commitment to continuous improvement. Join the ride!
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(Senior) Customer Success Manager (m/f/d) Arbeitgeber: Wunder
Kontaktperson:
Wunder HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: (Senior) Customer Success Manager (m/f/d)
✨Tip Number 1
Familiarize yourself with the B2B SaaS landscape, especially in mobility solutions. Understanding the specific challenges and opportunities in this sector will help you speak confidently about how you can drive revenue growth for Wunder Mobility.
✨Tip Number 2
Highlight your experience in managing enterprise accounts during interviews. Be ready to share specific examples of how you've successfully onboarded clients and cultivated long-term relationships that led to upselling and renewals.
✨Tip Number 3
Demonstrate your technical affinity by preparing to discuss how you've leveraged technology in previous roles to enhance customer success. This could include tools you've used for client management or analytics to track product adoption.
✨Tip Number 4
Prepare thoughtful questions about Wunder Mobility's platform and its impact on clients. Showing genuine interest in their technology and how it transforms mobility will set you apart as a candidate who is not just looking for a job, but is passionate about their mission.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: (Senior) Customer Success Manager (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Company: Dive deep into Wunder Mobility's mission and values. Familiarize yourself with their SaaS platform and how it impacts mobility transformation. This knowledge will help you tailor your application to align with their goals.
Highlight Relevant Experience: Emphasize your 5+ years of experience in customer success or account management, particularly within the B2B SaaS industry. Use specific examples to demonstrate how you've driven revenue growth and built strong client relationships.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your proficiency in both English and German. Use clear, concise language and consider including a brief writing sample if relevant.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. Highlight your strategic thinking and results-oriented mindset to show you're a perfect fit for the role.
Wie du dich auf ein Vorstellungsgespräch bei Wunder vorbereitest
✨Understand the Company and Its Mission
Before the interview, take some time to research Wunder Mobility and its mission to reshape mobility. Familiarize yourself with their SaaS platform and how it impacts vehicle sharing operators. This knowledge will help you demonstrate your genuine interest in the company and align your answers with their goals.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in customer success management, especially within the B2B SaaS industry. Be ready to discuss how you've driven revenue growth through renewals, upsells, and cross-sells, as well as how you've built strong relationships with enterprise clients.
✨Demonstrate Technical Affinity
Since the role requires a deep understanding of SaaS business models and technical products, be prepared to discuss your technical skills and how you've leveraged them in previous positions. Highlight any experiences where you successfully guided clients in maximizing the value of a tech platform.
✨Prepare for Behavioral Questions
Expect behavioral questions that assess your strategic thinking and relationship-building skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on how you've developed and executed strategic account plans to achieve results in your previous roles.
