Real Estate Operations Manager (f/m/d)

We are looking for a proactive and results-driven Real Estate Operations Manager who takes ownership and ensures that our rental processes run smoothly. Are you resilient, solution-oriented, and not afraid to take on challenges? Then you are exactly who we need!

Your Responsibilities

• Take charge of all tenant-related topics from bookings with landlords, making sure every step of the process runs effortlessly.
• Lead tenant check-ins and check-outs in Berlin, ensuring arrivals and departures are smooth, seamless, and memorable.
• Handle tenant inquiries, complaints, and damage reports with precision, care, and a solution-driven mindset.
• Drive continuous improvements in processes, always seeking ways to enhance efficiency and maximize tenant satisfaction.
• Collaborate closely with cleaning, maintenance, and service teams to uphold exceptional living standards.
• Oversee operations in Hamburg and Munich, working seamlessly with external partners to maintain top-tier service.
• Manage and document tickets with ease, always striving for innovative and long-lasting solutions.

How you will add value

• You have initial experience in real estate management or a comparable operational role
• You have a hands-on mentality, are pragmatic, detail-oriented, and action-driven
• You demonstrate resilience and a thick skin, handling complaints and challenging situations with a problem-solving mindset
• You possess strong communication skills and are fluent in German (C1) and English (C1), enabling you to professionally engage with tenants, landlords, and external service providers
• You have a high level of responsibility and organizational skills, allowing you to efficiently manage your portfolio
• You have an interest in improving operational processes and continuously optimizing workflows

What’s in it for you?

• #CollaborativeCulture: Join our international team in a vibrant scale-up environment where your contributions matter. You’ll be part of impactful projects that shape our growth and success.
• #WorkLifeBalance: Our working hours are flexible and family-friendly. We operate a hybrid policy with specific office days.
• #WorkFromAbroad: Enjoy the flexibility to work outside your home country (preferably within the EU) for up to 63 days per year, subject to internal checks and dependent on your role.
• #ProfessionalDevelopment: Advance your career with tailored development opportunities, ensuring you continue to grow and expand your skill set.
• #WunderOffice: Collaborate in our state-of-the-art Berlin office located in Hackescher Markt. Our workspace features ergonomic workstations, collaborative spaces, a rooftop terrace, and complimentary healthy snacks and beverages to keep you energized.
• #TeamSpirit: Engage in a vibrant community through regular team-building events, including annual summer and winter celebrations, and after-work gatherings that foster connection and teamwork.
• #MoreBenefits: Access exclusive perks, including discounted memberships at Urban Sports Club, valuable offerings from FutureBens, annual travel tickets, and additional benefits designed to enhance your lifestyle and overall well-being.

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