Responsibilities
- Coordinate problem management activity for central infrastructure operations.
Provide and present to periodic reports and presentations. - Adopt a culture of continual process improvement and best practice within region, with regional peers in global forums, to ensure processes and tools are effective.
- Ability to track tasks, make assignments, effectively delegate and deliver on commitment dates.
- Ensuring that the standard process is adopted and adhered to.
- Recommend, review and provide input for any changes required to the existing Change Management Policy.
- Change plan is complete and thorough, reviewed and challenged by respective experts thoroughly.
- Ensuring, quality review of the change along with presenting change over the CAB & change validation meeting.
- Ensuring, safeguarding the production environment by coordinating with implementor & validators.
- Ensuring the Change goes through the complete lifecycle of the Change Request procedure.
- Whenever applicable, ensure change plan is validated by respective partner s experts.
- Business impact is understood clearly planned downtime, and unplanned downtime if the change implementation goes wrong.
- Change risk is properly assessed from end to end service point of view as well as business impact perspective.
- Responsible to coordinate with cross functional units such as compute, storage & back up units as & when needed.
- Working Along with line of business to address if any queries.
Skills
- Prior experience in supporting Problem and Change Enablement from an ITIL perspective.
- Strong data analysis and metric driven reporting understanding / experience
- Excellent communication, follow‑up, and documentation skills.
- Familiarity with SaaS Cloud applications and networking concepts
- Strong interpersonal skills that establish and sustain close working relationships with functional teams and subject matter experts as well as IT technical and support personnel.
- Ability to time manage and juggle a variety of short and long term responsibilities.
- Preferred experience with ServiceNow
- Preferred experience building and distributing dashboards and/or reports in both a static and dynamic fashion.
- Good organisational skills plus the ability to motivate people across the organisation to provides solutions.
- Decision maker with an operational outlook
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IT Infrastructure Services Arbeitgeber: X2nations
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