About Xiaomi EV Xiaomi EV is a core strategic business of the Xiaomi Group. Officially launched in 2024, Xiaomi EV is centered on the “Human × Car × Home” all-scenario ecosystem strategy. We are committed to building technologically advanced, intelligently connected, and high-quality electric vehicles. Our track record speaks for itself: Market Leadership: The Xiaomi SU7 exceeded 300,000 deliveries within 15 months, and the the high-performance SUV Xiaomi YU7 secured over 200,000 pre-orders with deposits within just 3 minutes of its unveiling. Performance Excellence: The Xiaomi SU7 Ultra set a new Nürburgring production EV lap record (7:04.957), proving our engineering prowess on the world's most demanding tracks. Growth Engine: In Q2 2025, Xiaomi EV emerged as a key growth engine for the Group, working alongside our smartphone and AIoT sectors (connecting nearly 1 billion devices) to fully realize a seamless smart lifestyle. Our Global Vision Xiaomi EV’s overseas business is advancing steadily, with global market deployment scheduled for 2027, starting with Europe. To ensure a successful launch, we have established Overseas R Establish and ground up EU Customer Contact Center team to support entire EU market business set up incl. Business define, organization structure, faciliation, internal Incharge of overall EU market complaint management incl. online and offline services, set up proper standarded complaint KPI for internal stakeholders and frontline business units to ensure brand image and reputation; Responsible for critical complaint incident handling in EU market with proper settlement solution driving and customer communication represent of OEM level, as well as media relevant, litigation and authority involved incident to minimise brand reputation damage; Define and implement customer experience monitoring and enhancement mechanism, to ensure all customer feedback from private and publich domin can be collected, categorized and statistically analysis; as well as able to implement major satisfaction tools and industrial benchmark such as JD power, NCBS to identify the shortage and painpoint regularly to drive proper ogansiation level enhancement upon customer satisfaction and loyalty; Build Sales and AFS online leads management for Customer Contact Center to efficiently support perspective conversion and customer service program, define the role base on sales funnel strategy and contribute to EU market expension. Requirements: Rich customer service center (online Fluent in English for daily work Who You Are Global Mindset: Experience working in cross-cultural environments, ideally within the Automotive, Tech, or EV sectors. Professional Excellence: A track record of success in the German and Europe market, understanding local consumer behavior and industry standards. Entrepreneurial Spirit: Comfortable with the "start-up" phase of an overseas expansion while backed by a Fortune Global 500 company. Innovation Driven: Passionate about smart mobility and the future of integrated AIoT ecosystems. Why Join Us? Impact: Be part of a historic milestone as Chinese intelligent vehicles go global. Innovation: Work with a team that holds an "Engineer Mindset" and values "Co-creation
Aftersales-Customer Care/Complain Head, Europe (Xiaomi EV) Arbeitgeber: Xiaomi Technology
Xiaomi ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit einem starken Fokus auf persönliche und berufliche Weiterentwicklung sowie einer offenen und kreativen Unternehmenskultur fördert das Unternehmen die Zusammenarbeit und den Austausch von Ideen. Die Position des Senior Social Media and Content Managers in Deutschland ermöglicht es Ihnen, die Marke aktiv mitzugestalten und Teil eines internationalen Teams zu sein, das an der Spitze der EV-Technologie steht.
