Customer to Customer Manager

XM Cyber is a global leader in hybrid cloud security. Our Customer Onboarding Managers (COM) are the face of XM Cyber to our new customers, during their onboarding phase; The Customer Onboarding Manager helps new customers adopt and realize value from the XM Cyber platform quickly and effectively, setting them up for long-term success. Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey Minimum 4+ years of experience in customer onboarding, customer service, support, account management, or customer success Strong analytical and goal-oriented mindset backed by project management skills Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship Managing a portfolio of fortune 500 customers onboarding delivering on time and with quality. Ability to execute projects in Agile and waterfall methodologies Native-level German- Must Fluent in English – Must Fluent in Spanish and Portuguese- Advantage Spanish, Italian Knowledge in Salesforce – Advantage