Ms Dynamics Functional Consultant

Client Discovery exercise(6 weeks), possible extension. UK based. Travel to Germany and the United States.

A Dynamics 365 customer engagement estate runs across a German operating region and a US one. We need a functional consultant to work out what it does today, where the two regions diverge, and what a single target design has to look like. Assessment and design, not build.

The work

Run requirement and process workshops with the business in Germany and the US, without a delivery manager in the room. Produce the fit gap: what configures, what customises, and what the business changes instead. Write the target process and solution design at a level a delivery team can pick up, and defend it when the two regions disagree with each other. Deliver findings, risks, options and a recommendation with a size against it.

Requirements

Required

• Delivered D365 Customer Engagement as a functional consultant, Sales or Customer Service or both. Not a developer, not a technical architect.
• Run a multi country CRM programme or a global template where two regions had to be reconciled into one design. This is the discriminator.
• Discovery and fit gap as a named deliverable, with the written work to show for it.
• Available inside two weeks and able to travel at short notice.

Not this role

Finance and Operations or Business Central. The market conflates them with Customer Engagement and they do not transfer.

Travel expenses to be confirmed before the rate is agreed.

MS Dynamics Functional Consultant • London, LND, gb