Senior CRM Manager (m/f/d)

About Yepoda

At Yepoda, Korean effectiveness meets sustainable solutions: our mindfully produced skincare products are made with love in Korea. Our mission is to bring the best beauty innovations from Korea straight to Europe – without ever compromising on our values, quality and sustainability. All our products are made with the best natural and active ingredients, are vegan and cruelty-free. We aim to make the K-Beauty routine easy, effective, and fun.

We are a beauty start-up founded in 2020 and located in the heart of Berlin. Our team is comprised of over 80 brilliant human beings who came from all over the world to write Yepoda’s story actively.

Your Tasks

1. Develop and implement a comprehensive CRM strategy that aligns with the company’s goals and objectives, focusing on customer retention.
2. Lead the CRM team, providing guidance, training, and support to mid and junior CRM managers.
3. Analyze customer data and behaviors to identify opportunities for engagement and retention in collaboration with the in-house data science team.
4. Collaborate with cross-functional teams to integrate CRM strategies across the company.
5. Monitor and evaluate the effectiveness of CRM initiatives, making data-driven adjustments as needed.
6. Stay abreast of CRM trends and technologies, adopting best practices to continuously improve our CRM efforts.

Your Profile

1. Minimum of 5 years of experience in CRM, with a proven track record of developing and implementing successful CRM strategies.
2. Strong communication skills, with experience in training and mentoring team members.
3. Excellent analytical and problem-solving abilities, with a keen eye for detail.
4. Proficiency in CRM software and database management.
5. Outstanding communication and interpersonal skills, with fluency in English.
6. Ability to work collaboratively across departments and lead projects to successful completion.

What We Offer

1. Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team.
2. Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand.
3. Inspiring Workspace: Located in the heart of Berlin’s Prenzlauer Berg, a dog-friendly office, with free drinks and snacks.
4. Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery.
5. We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default.
6. Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family.
7. Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy.

Would you like to be part of the team? Then we’d love to hear from you!

Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English language. Our Talent Acquisition team will review your application and get back to you as soon as possible.

At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.

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