Overview
In this role you lead a paid device-protection programme for connected devices, combining warranty extensions with accidental damage coverage. You own strategic programmes from business case to rollout, manage vendor and partner decisions, and coordinate cross-functional teams to hit milestones. You’ll drive data-driven recommendations, financial planning, and risk management to scale protections and inform business decisions. This is a chance to shape customer-centric protection solutions at scale within a global delivery context.
Leistungen / Benefits
- 30 days of annual leave
- lead high-impact global delivery
- collaboration with international teams
- cutting-edge digital service solutions
- culture of ownership and customer-centric outcomes
Verantwortungsbereiche
- Lead the device-protection programme from planning to rollout
- Manage vendor selection, negotiations, and partnerships
- Coordinate cross-functional teams across legal, finance, procurement, operations, and technology
- Drive launch readiness, risk management, and milestone execution
- Define pilot strategies, success metrics, and scale with data-driven recommendations
- Monitor performance, costs, and outcomes to support strategic decisions
Zentrale Anforderungen
- Experience in insurance, protection programmes, consumer electronics, or after-sales services with end-to-end ownership of strategic programmes
- Experience managing external partners (insurers, administrators, brokers, tech platforms) and complex vendor selections
- Strong financial acumen with business case development, profitability modelling, unit economics, and performance analysis
- Understanding of insurance distribution models and regulatory considerations with compliance awareness
- Excellent executive communication skills for presenting recommendations and investment cases to senior stakeholders
- Hands-on experience with device protection, extended warranty, or similar customer care programmes in a consumer-focused setting
- Desirable experience with subscription-based models and connected device ecosystems
- Executive communication
- Cross-functional collaboration
- Strategic thinking
- Financial modelling
- Vendor management
- Business case development
Business Programme Lead (m/f/d) Device Protection Services in Mülheim an der Ruhr Arbeitgeber: YER TALENTS
YER Deutschland ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur 30 Tage Jahresurlaub und faire Vergütung bietet, sondern auch flexible Arbeitsmodelle wie Gleitzeit und Homeoffice fördert, um eine optimale Work-Life-Balance zu gewährleisten. Mit einem starken Fokus auf individuelle Karriereentwicklung und Networking-Events ermöglicht YER seinen Mitarbeitern, wertvolle Kontakte zu knüpfen und sich in der Branche weiterzuentwickeln, während sie gleichzeitig von attraktiven Corporate Benefits profitieren.
