Partner Experience Process Excellence Manager in Article Management (all genders)

THE ROLE AND THE TEAM

We are looking for a Partner experience process manager (C6) to serve as our primary operational connector and process driver for partner experience improvements within the Article Management Operational Excellence team.

In this role, you will bridge the gap between process engineering and partner enablement, doing the critical legwork to connect our backend technical capabilities with partner-facing stakeholders.

Rather than working in a silo, you will act as the operational engine—collaborating with Propositions, PBO and Product, create operational insights and ensure all teams contribute dynamically to maximize platform partner success.

You get the chance to influence an essential part of the Zalando platform and be involved in making the Article Management strategy a reality over the next years.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design.

We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions.

To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone.

If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs. zalando. com/en/our-culture/diversity-and-inclusion

• WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
• Lead core process excellence projects: Run high-impact, system-wide projects focused on improving article management performance, such as system reject reduction, pipeline lead-time optimization, proposition focused improvements and unlocking partner GMV.
• Scale partner-friction solutions: Partner closely with other Partner Operations teams to systematically audit data-submission workflows, analyze root causes of recurring merchant friction, and transform those insights into scalable self-service resources.
• Enable multi-directional communication: You’ll work with the operational teams in Article Management, PBO, Propositions, Partner Tech and other relevant stakeholders across Zalando as well as 3rd party integrators to drive meaningful improvements towards the partner experience and create cost efficiencies related to Article Management on the Zalando platform.
• Drive strategic partner interventions: Dive into our highest-liability partner pipelines to build targeted, preventative operational playbooks that can later be scaled across the platform.
• WE’D LOVE TO MEET YOU IF
• You have a process-excellence foundation: You bring demonstrated experience in continuous process improvement, root-cause analysis, and managing mid-sized projects using standard methodologies.
• You are a cross-functional connector: You are an outstanding networker who loves doing the hands-on legwork to connect diverse stakeholders, align perspectives, and break down communication silos.
• You embrace AI and new technologies: You bring the willingness and capability to work effectively using AI tools to optimize operational flows, automate repetitive workflows, and solve process problems at scale.
• You are comfortable with data: You use SQL, Databricks, or advanced spreadsheet modeling to independently extract, aggregate, and analyze data to find the root cause of ingestion blockers.
• You possess deep partner empathy: You have a platform-first mindset that allows you to easily map the partner's operational journey, acting as the "voice of the partner" within internal technical discussions.
• You drive outcomes and set boundaries: You excel at influencing without authority to keep multi-stakeholder actions on track, while demonstrating the assertiveness needed to set clear boundaries for scalable operations.
• You have experience in working in a tech environment: you speak the language of business but understand the technical implications and can collaborate effectively with colleagues from Product and Tech teams.
• OUR OFFER
• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
• 2 paid volunteering days a year
• Employee shares programme
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• Relocation assistance available (subject to prior agreement)
• Family services, including counselling and support
• Health and wellbeing options (including Wellhub, formerly Gympass)
• Mental health support and coaching available
• Drive your development through our training platform and biannual peer-to-peer review

It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for Fashion in Europe.

We connect customers, brands, and partners across 25 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to 50 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values do.

• More - our sustainability strategy
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