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- Aufgaben: Be the go-to person for customers' tech issues and ensure smooth communication.
- Arbeitgeber: Join Tradebyte, a dynamic player in the e-commerce industry with a focus on innovation.
- Mitarbeitervorteile: Enjoy hybrid work options, personal development budgets, and discounts on Zalando products.
- Warum dieser Job: This role offers hands-on experience in tech support while fostering a collaborative team culture.
- Gewünschte Qualifikationen: Fluent in German and English, with a knack for solving tech problems and good communication skills.
- Andere Informationen: Flexible working arrangements and support for relocation if moving to Germany.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
YOUR RESPONSIBILITIES
You are the customers' and channels' first point of contact for technical issues. After a short research, you either solve the problem or pass it on to 2nd Level Support. You are responsible for customer communication. You support the customer until the problem is resolved. You provide feedback to the product management team to highlight potential for optimisation and question existing processes to improve the status quo. You are responsible for monitoring and point out problems to customers or channels. You act as an internal consultant and ensure good knowledge transfer.
WHAT WE'RE LOOKING FOR
- You are the first person your friends and family reach out to when they have technical problems.
- You have experience in the IT / e-commerce industry or in support and service processes.
- You are familiar with XML and CSV.
- Experience with the Salesforce Service Cloud ticket system or similar is an advantage.
- Flexible thinking is easy for you and you can quickly analyse and explain complicated issues.
- Patience is one of your virtues and you love to discover new technologies and programs.
- You are a team player, communicative, and have good empathy for customers.
- Exchanges with brands and partners as well as with channels and marketplaces are equally interesting to you.
- You are fluent in German and English and you can communicate system-related and technically sophisticated analysis results in verbal and written form.
EMPLOYEE BENEFITS YOU'LL LOVE
We prioritise mobility concepts and strive to offer our talent as much flexibility as possible. We provide a hybrid working model within Germany, plus the option to work from abroad for up to 30 days per year. However, we would love to meet you in the office at least once to four times per month. Every year, you receive a specific budget to invest in your personal development, whether it's about enhancing soft or hard skills. Additionally, you have access to German or English classes to improve your language proficiency. If you have to move to Germany from another country, we support you with the visa process and finding an apartment so you have everything together before you start your job at Tradebyte. As a Zalando employee you profit from a 40% discount on Zalando and 30% on Zalando Lounge. Additionally, you profit from the company's success if you participate in Zalando's share programme. We offer a variety of health initiatives to support your well-being. Order a company bike, equip your home office, and enjoy free beverages and fruit in our offices.
Technical Support Manager Arbeitgeber: Zalando SE
Kontaktperson:
Zalando SE HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Manager
✨Tip Number 1
Familiarize yourself with common technical issues that customers face in the e-commerce industry. This will help you respond quickly and effectively during your interview, showcasing your problem-solving skills.
✨Tip Number 2
Brush up on your knowledge of XML and CSV formats, as these are essential for the role. Being able to discuss how you've used these formats in past experiences can set you apart from other candidates.
✨Tip Number 3
If you have experience with Salesforce Service Cloud or similar ticket systems, be ready to share specific examples of how you've utilized these tools to manage customer support effectively.
✨Tip Number 4
Demonstrate your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for a Technical Support Manager, as you'll need to convey information clearly to customers.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technical Support Manager. Highlight your experience in customer communication and problem-solving in your application.
Tailor Your CV: Customize your CV to reflect your experience in IT or e-commerce support processes. Emphasize your familiarity with XML, CSV, and any experience with ticket systems like Salesforce Service Cloud.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical skills and your ability to communicate complex issues clearly. Mention your patience and enthusiasm for discovering new technologies.
Language Proficiency: Since fluency in German and English is required, ensure that your application demonstrates your language skills. If applicable, mention any relevant certifications or experiences that showcase your proficiency.
Wie du dich auf ein Vorstellungsgespräch bei Zalando SE vorbereitest
✨Show Your Problem-Solving Skills
As a Technical Support Manager, you'll be the first point of contact for customers facing technical issues. Prepare to discuss specific examples where you've successfully resolved problems or escalated them effectively. Highlight your analytical skills and how you approach troubleshooting.
✨Demonstrate Empathy and Communication
Since customer communication is key in this role, practice articulating complex technical concepts in simple terms. Be ready to showcase your ability to empathize with customers and understand their frustrations, as this will be crucial in building rapport.
✨Familiarize Yourself with Relevant Tools
If you have experience with Salesforce Service Cloud or similar ticket systems, make sure to mention it. If not, do some research on these tools and be prepared to discuss how you would adapt to using them in your role.
✨Prepare for Questions on Process Improvement
The job involves providing feedback to product management and questioning existing processes. Think about past experiences where you've identified areas for improvement and be ready to share your insights on how you can contribute to optimizing workflows.
