THE TEAM AND THE ROLE
The Logistics Key Account Management (KAM) Team acts as the strategic interface between Logistics Operations and our internal customers, namely Markets and Propositions. Our mission is to enable high-quality and reliable Logistics services so our customers can be successful within their competitive environments. We ensure a high-quality feedback loop, manage performance and KPIs in the interest of the account, and act as strategic advisors. In this Principal Analyst (all genders) role, you will be the analytical thought leader, bridging the gap between commercial goals and logistics realities, and empowering data-driven decision‑making across the matrix.
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
Thought Leadership & Strategic Analytics: Act as the principal analytical authority for the KAM team. You will manage highly complex projects over a long time horizon and build an analytical edge in the logistics and propositions domain.
Complex Problem Solving & Root Cause Analysis: Facilitate the identification of root causes for operational challenges and potential customer friction.
Data-Driven Performance Steering: Lead the definition of targets for "outcome" KPIs. You will challenge operational performance, establish scalable review procedures, and drive the adoption of standards and mechanisms for continuous improvement.
Capability Advisory & Roadmap Facilitation: Act as a strategic partner to Markets, Propositions, and Logistics by mapping out data-driven service needs. You will support the discovery of new services, assess their impact, and work alongside the Capabilities pillar.
WE’D LOVE TO MEET YOU IF
You have extensive professional experience as a Data Analyst, Business Intelligence Analyst, or in a similar highly analytical role, ideally within e-commerce, retail, or logistics. You bring advanced technical skills in statistics, data modeling, SQL/Python, Claude and scientific research methodologies, capable of translating complex data sets into easily digestible insights and actionable decision proposals. You are a strategic thinker with excellent stakeholder management skills, capable of bridging the gap between Markets/Propositions, Logistics Operations, and the Logistics Capabilities pillar. You are comfortable acting as a consultant and sparring partner, challenging the status quo, and holding teams accountable for operational KPIs without running the end‑to‑end operations yourself.
OUR OFFER
- 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
- Family support, including counselling and dedicated services for parents and carers
- Company pension scheme
- Employee shares programme
- Health and wellbeing options, including Wellhub
- Mental health support and coaching
- Development through our training platform and biannual peer‑to‑peer review
- 2 paid volunteering days a year
- Relocation assistance (subject to prior agreement)
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds. We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential. We are committed to providing an exceptional and accessible candidate experience for everyone.
Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the Starting Point for Fashion in Europe. We connect customers, brands, and partners across 25 markets. Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head‑to‑toe fashion to 50 million active customers through a team of diverse skill‑sets, cultural backgrounds, and interests. Our values do.More - our sustainability strategy Follow us on Instagram: instagram.com/insidezalando
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Principal Data Analyst (all genders) - Logistics Key Account Management in Berlin Arbeitgeber: Zalando
Zalando ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Hamburg nicht nur ein modernes und inspirierendes Arbeitsumfeld bietet, sondern auch zahlreiche Vorteile wie 27 Urlaubstage, Rabatte auf Modeprodukte und eine Vielzahl an Weiterbildungsmöglichkeiten. Unsere offene und inklusive Unternehmenskultur fördert Teamarbeit und persönliche Entwicklung, während wir gemeinsam daran arbeiten, die Welt nachhaltiger zu gestalten. Werde Teil eines dynamischen Teams, das Kreativität und Innovation schätzt und erlebe, wie dein Beitrag direkt zum Erfolg unserer Outlet Stores führt.
